WISK.ai

Nick Neale

Frequently asked questions about the WISK platform that cover all topics

WISK Inventory - FAQ

How to reset your password from the WISK Web Portal or Mobile App

I Forgot My Password

You can toggle between your venues or Food and Beverage accounts at any time on the WISK Web Portal or mobile app

How do I switch between venues/venue types?

Download your reports and export venue data on the WISK Web Portal

How to Download/Export Reports & Data

How to archive / delete data to get a “fresh start” after testing or a long period of inactivity

How can I reset / delete data in my account?

Individual accounts for Food and Beverage provide a clear separation of your venue's data

Why do I have separate accounts for Food and Beverage?

Troubleshooting tips for if you're having issues logging in to WISK

I'm having trouble accessing my WISK account

Account

When submitting an inventory, you'll receive a stock error notification if any items increase in stock without a reason to account for it.

What is a Stock Error?

Correct any potential stock errors before submitting your inventory to get accurate consumption data

Troubleshooting Stock Errors / Negative Consumption

How to track the progress of/audit an ongoing inventory

Supervising Inventory Counts

There is no limit on the number of users that can count in an area. This article outlines best practices for counting together vs alone

Can More than One User Count in an Area at a Time?

How to fix issues with your inventory value due to missing item costs and/or data errors

Why is my Inventory Value so high / low?

How the WISK mobile app's offline mode works for inventory counts and uploading invoices

Does the mobile app work offline?

No, the WISK mobile app barcode scanner only recognizes barcodes

Can the App Scan QR Codes?

How to generate a list of barcodes for all items counted in an inventory

Inventory Item Barcode List

WISK supports the DYMO LabelWriter 450 so you can print labels of your inventory item barcodes

Printing Item Barcode Labels (Beta)

How to count items during inventory that are no longer in stock

How do I count an item as 0?

Inventory Duration is the time to complete an inventory count, and the Inventory Period is the time between two completed counts

Inventory Duration vs Inventory Period

How to save an area if it temporarily contains no stock

Saving an Empty Area

If it's connected to the network, all of your progress is saved as you go. If the device dies while offline, sync it when restored

What happens if my device dies during an ongoing inventory?

How to resend the report emails manually and download them from the WISK Web Portal

I didn't receive my Inventory Report Email

You cannot merge areas, but you can add, edit and delete areas to reflect any changes at your venue

Can I merge areas together?

What to do if you see an item with a large variance

Why is my variance so large?

Inventory

Setting the correct date/time for your invoices ensures that your consumption data is accurate

What's the importance of selecting the correct invoice date/time?

How to enter an invoice If you receive a delivery on the same day you're taking inventory

Should I add an invoice before or after an inventory count?

When receiving new stock, make sure you're receiving through the open purchase order if you generated the order in WISK

Why does my order's invoice status say "Not Received" when I've added the invoice?

No, your item costs should be based on the pre-tax prices from your distributors / suppliers

Should my item costs include sales taxes?

Invoices

Determine the cost of your drinks / dishes and how much inventory is used each time an item is sold in your POS

What is the importance of mapping POS items?

If I already entered my recipes into my POS, do I need to enter them again in WISK?

How to troubleshoot if the sales data in your POS and WISK don't show the same quantity

My Sales in WISK are Missing / Don’t Match my POS

POS (Point of Sale)

Having a full weight on file for volume items allows you to use the supported Bluetooth scale to know how much remains in a partial unit

What is the importance of keeping accurate item weights?

WISK uses multiple data points to calculate how much liquid remains in partial units of volume-based items

How does WISK know how much liquid remains in an item?

Scale & Bottle Weights

How to reach the WISK Support team if you have any questions or experience any issues using the platform

Contacting Support

A list of resources and support provided by the WISK team

What training do you provide?

The WISK mobile app is currently only on iOS, however Android users have a number of options for using the platform

Is the mobile app available on Android?

A list of all the guided tours available on the WISK Web Portal

WISK Web Portal Tours

Pricing for all WISK plans and how to contact the Sales Department for any inquiries

What’s the cost/pricing of a WISK subscription?

How to clear the WISK Web Portal site settings if your account is taking a long time to load

Page Loading Issues

Support

How to use the unit and weight-based measuring options to inventory your food and miscellaneous stock.

Inventorying Food and Other Items

If an item needs to be prepped/processed before it's used in a dish, you can set the yield on an item itself or by using the batches feature

Prepared/Processed Item Yields

The batches feature can be used for converting the unit of measurement of your items for use in recipes

Batches - Unit Conversions

More examples of how to use the Batches feature to help with recipe costing and POS mapping.

Batches - Additional Examples

Instead of uploading your invoices to build your item database, you can use our spreadsheet template

WISK Restaurant - Item Upload Template

Food Inventory

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