WISK Inventory - FAQ

I Forgot My Password

How to reset your password from the WISK Web Portal or Mobile App

Written by Nick Neale
Updated over a week ago

How do I switch between venues/venue types?

You can toggle between your venues or Food and Beverage accounts at any time on the WISK Web Portal or mobile app

Written by Nick Neale
Updated over a week ago

How to Download/Export Reports & Data

Download your reports and export venue data on the WISK Web Portal

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Updated over a week ago

How can I reset / delete data in my account?

How to archive / delete data to get a “fresh start” after testing or a long period of inactivity

Written by Nick Neale
Updated over a week ago

Multi-Venue/Enterprise Configurations

Examples of how multi-venue and Enterprise users can setup and structure their WISK accounts

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Updated over a week ago

Why do I have separate accounts for Food and Beverage?

Individual accounts for Food and Beverage provide a clear separation of your venue's data

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Updated over a week ago

I'm having trouble accessing my WISK account

Troubleshooting tips for if you're having issues logging in to WISK

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Updated over a week ago

What is a Stock Error?

When submitting an inventory, you'll receive a stock error notification if any items increase in stock without a reason to account for it.

Written by Nick Neale
Updated over a week ago

Troubleshooting Stock Errors / Negative Consumption

Correct any potential stock errors before submitting your inventory to get accurate consumption data

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Updated over a week ago

Why is my Inventory Value so high / low?

How to fix issues with your inventory value due to missing item costs and/or data errors

Written by Nick Neale
Updated over a week ago

Does the mobile app work offline?

How the WISK mobile app's offline mode works

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Updated over a week ago

Can the App Scan QR Codes?

The WISK mobile app barcode scanner recognizes QR codes if an item doesn't have a conventional barcode

Written by Nick Neale
Updated over a week ago

Inventory Item Barcode List

How to generate a list of barcodes for all items counted in an inventory

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Updated over a week ago

Printing Item Barcode Labels (Beta)

WISK supports the DYMO LabelWriter 450 so you can print labels of your inventory item barcodes

Written by Nick Neale
Updated over a week ago

How do I count an item as 0?

How to count items you no longer have in stock

Written by Nick Neale
Updated over a week ago

Inventory Duration vs Inventory Period

Inventory Duration is the time to complete an inventory count, and the Inventory Period is the time between two completed counts

Written by Nick Neale
Updated over a week ago

Saving an Empty Area

How to save an area if it temporarily contains no stock

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Updated over a week ago

What happens if my device dies during an ongoing inventory?

If it's connected to the network, all of your progress is saved as you go. If the device dies while offline, sync it when restored

Written by Nick Neale
Updated over a week ago

I didn't receive my Inventory Report Email

How to resend the report emails manually and download them from the WISK Web Portal

Written by Nick Neale
Updated over a week ago

Can I merge areas together?

You cannot merge areas, but you can add, edit and delete areas to reflect any changes at your venue

Written by Nick Neale
Updated over a week ago

Why is my variance so large?

What to do if you see an item with a large variance

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Updated over a week ago

What's the importance of selecting the correct invoice date/time?

Setting the correct date/time for your invoices ensures that your consumption data is accurate

Written by Nick Neale
Updated over a week ago

Should I add an invoice before or after an inventory count?

How to enter an invoice If you receive a delivery on the same day you're taking inventory

Written by Nick Neale
Updated over a week ago

Why does my order's invoice status say "Not Received" when I've added the invoice?

When receiving new stock, make sure you're receiving through the open purchase order if you generated the order in WISK

Written by Nick Neale
Updated over a week ago

Should my item costs include sales taxes?

No, your item costs should be based on the pre-tax prices from your distributors / suppliers

Written by Nick Neale
Updated over a week ago

What is the importance of mapping POS items?

Determine the cost of your drinks / dishes and how much inventory is used each time an item is sold in your POS

Written by Nick Neale
Updated over a week ago

If I already entered my recipes into my POS, do I need to enter them again in WISK?

Written by Nick Neale
Updated over a week ago

My Sales in WISK are Missing / Don’t Match my POS

How to troubleshoot if the sales data in your POS and WISK don't show the same quantity

Written by Nick Neale
Updated over a week ago

What is the importance of keeping accurate item weights?

Having a full weight on file for volume items allows you to use the supported Bluetooth scale to know how much remains in a partial unit

Written by Nick Neale
Updated over a week ago

How does WISK know how much liquid remains in an item?

WISK uses multiple data points to calculate how much liquid remains in partial units of volume-based items

Written by Nick Neale
Updated over a week ago

Contacting Support

How to reach the WISK Support team if you have any questions or experience any issues using the platform

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Updated over a week ago

What training do you provide?

A list of resources and support provided by the WISK team

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Updated over a week ago

Is the mobile app available on Android?

The WISK mobile app is currently only on iOS, however Android users have a number of options for using the platform

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Updated over a week ago

WISK Web Portal Tours

A list of all the guided tours available on the WISK Web Portal

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Updated over a week ago

What’s the cost/pricing of a WISK subscription?

Pricing for all WISK plans and how to contact the Sales Department for any inquiries

Written by Nick Neale
Updated this week

Inventorying Food and Other Items

How to use the unit and weight-based measuring options to inventory your food and miscellaneous stock.

Written by Nick Neale
Updated over a week ago

Prepared/Processed Item Yields

If an item needs to be prepped/processed before it's used in a dish, you can set the yield on an item itself or by using the batches feature

Written by Nick Neale
Updated over a week ago

Batches - Unit Conversions

The batches feature can be used for converting the unit of measurement of your items for use in recipes

Written by Nick Neale
Updated over a week ago

Batches - Additional Examples

More examples of how to use the Batches feature to help with recipe costing and POS mapping.

Written by Nick Neale
Updated over a week ago

WISK Restaurant - Item Upload Template

Instead of uploading your invoices to build your item database, you can use our spreadsheet template

Written by Nick Neale
Updated over a week ago