WISK Inventory - FAQ

Frequently asked questions about the WISK platform that cover all topics

16 articles in this collection
Written by Nick Neale

Account

I Forgot My Password

How to reset your password from the WISK Web Portal or Mobile App

Written by Nick Neale
Updated yesterday

How do I switch my current active venue?

How to toggle / change your current venue in the WISK app and Web Portal if you have access to more than one.

Written by Nick Neale
Updated yesterday

Inventory

How do I count an item as 0?

How to count items you no longer have in stock

Written by Nick Neale
Updated yesterday

Saving an Empty Area

How to save an area if it temporarily contains no stock

Written by Nick Neale
Updated over a week ago

What is a Stock Error?

When submitting an inventory, you'll receive a stock error notification if any items increase in stock without a reason to account for it.

Written by Nick Neale
Updated over a week ago

What happens if my device dies during an ongoing inventory?

Written by Nick Neale
Updated over a week ago

I didn't receive my Inventory Report

How to manually send the report emails and download them from the WISK Web Portal

Written by Nick Neale
Updated over a week ago

Can I merge areas together?

You cannot merge areas, but you can add, edit and delete areas to reflect any changes at your venue

Written by Nick Neale
Updated over a week ago

Why is my variance so large?

What to do if you see an item with a large variance

Written by Nick Neale
Updated yesterday

Invoices

What is the importance of selecting the correct invoice date/time?

Written by Nick Neale
Updated yesterday

Should I add an invoice before or after doing my inventory?

How to enter an invoice If you receive a delivery on the same day you're taking inventory

Written by Nick Neale
Updated yesterday

POS (Point of Sale)

What is the importance of mapping POS items?

Written by Nick Neale
Updated yesterday

If I already entered my recipes into my POS, do I need to enter them again in WISK?

Written by Nick Neale
Updated over a week ago

Scale & Bottle Weights

What is the importance of keeping accurate item weights?

Written by Nick Neale
Updated over a week ago

How does WISK know how much liquid remains in an item?

Written by Nick Neale
Updated over a week ago

Support

Contacting Support

How to reach the WISK Support team if you have any questions or experience any issues using the platform

Written by Nick Neale
Updated over a week ago