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WISK Inventory - FAQ
WISK Inventory - FAQ
Frequently asked questions about the WISK platform that cover all topics
25 articles in this collection
Written by
Nick Neale
Account
I Forgot My Password
How to reset your password from the WISK Web Portal or Mobile App
Written by
Nick Neale
Updated over a week ago
How do I switch between venues/venue types?
You can toggle between your venues or Food and Beverage accounts at any time on the WISK Web Portal or mobile app.
Written by
Nick Neale
Updated yesterday
How to Download/Export Reports & Data
Download your reports and export venue data on the WISK Web Portal
Written by
Nick Neale
Updated yesterday
Inventory
Does the mobile app work offline?
How the WISK mobile app's offline mode works
Written by
Nick Neale
Updated this week
Can the App Scan QR Codes?
The WISK mobile app barcode scanner recognizes QR codes if an item doesn't have a conventional barcode
Written by
Nick Neale
Updated over a week ago
How do I count an item as 0?
How to count items you no longer have in stock
Written by
Nick Neale
Updated over a week ago
Flow Meters for Beer Kegs
WISK can integrate with third-party flow meters to provide the most accurate draught beer consumption
Written by
Nick Neale
Updated over a week ago
Saving an Empty Area
How to save an area if it temporarily contains no stock
Written by
Nick Neale
Updated over a week ago
What is a Stock Error?
When submitting an inventory, you'll receive a stock error notification if any items increase in stock without a reason to account for it.
Written by
Nick Neale
Updated over a week ago
What happens if my device dies during an ongoing inventory?
Written by
Nick Neale
Updated over a week ago
I didn't receive my Inventory Report
How to manually send the report emails and download them from the WISK Web Portal
Written by
Nick Neale
Updated over a week ago
Can I merge areas together?
You cannot merge areas, but you can add, edit and delete areas to reflect any changes at your venue
Written by
Nick Neale
Updated over a week ago
Why is my variance so large?
What to do if you see an item with a large variance
Written by
Nick Neale
Updated over a week ago
Invoices
What is the importance of selecting the correct invoice date/time?
Written by
Nick Neale
Updated over a week ago
Should I add an invoice before or after doing my inventory?
How to enter an invoice If you receive a delivery on the same day you're taking inventory
Written by
Nick Neale
Updated over a week ago
POS (Point of Sale)
What is the importance of mapping POS items?
Written by
Nick Neale
Updated over a week ago
If I already entered my recipes into my POS, do I need to enter them again in WISK?
Written by
Nick Neale
Updated over a week ago
My Sales in WISK Don’t Match my POS
How to troubleshoot if the sales data in your POS and WISK don't show the same quantity
Written by
Nick Neale
Updated over a week ago
Scale & Bottle Weights
What is the importance of keeping accurate item weights?
Written by
Nick Neale
Updated over a week ago
How does WISK know how much liquid remains in an item?
Written by
Nick Neale
Updated over a week ago
Support
Contacting Support
How to reach the WISK Support team if you have any questions or experience any issues using the platform
Written by
Nick Neale
Updated over a week ago
Is the mobile app available on Android?
The WISK mobile app is currently only on iOS, however Android users have a number of options for using the platform
Written by
Nick Neale
Updated over a week ago
What’s the cost/pricing of a WISK subscription?
Pricing for all WISK plans and how to contact the Sales Department for any inquiries
Written by
Nick Neale
Updated over a week ago
Food Inventory
WISK Food Features
A list of features for WISK food inventory
Written by
Nick Neale
Updated over a week ago
Inventorying Food and Other Items
How to use the unit and weight-based measuring options to inventory your food and miscellaneous stock.
Written by
Nick Neale
Updated over a week ago