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WISK Inventory - FAQ
WISK Inventory - FAQ
Frequently asked questions about the WISK platform that cover all topics
40 articles in this collection
Written by
Nick Neale
Account
I Forgot My Password
How to reset your password from the WISK Web Portal or Mobile App
Written by
Nick Neale
Updated over a week ago
How do I switch between venues/venue types?
You can toggle between your venues or Food and Beverage accounts at any time on the WISK Web Portal or mobile app
Written by
Nick Neale
Updated over a week ago
How to Download/Export Reports & Data
Download your reports and export venue data on the WISK Web Portal
Written by
Nick Neale
Updated over a week ago
How can I reset / delete data in my account?
How to archive / delete data to get a “fresh start” after testing or a long period of inactivity
Written by
Nick Neale
Updated over a week ago
Multi-Venue/Enterprise Configurations
Examples of how multi-venue and Enterprise users can setup and structure their WISK accounts
Written by
Nick Neale
Updated over a week ago
Why do I have separate accounts for Food and Beverage?
Individual accounts for Food and Beverage provide a clear separation of your venue's data
Written by
Nick Neale
Updated over a week ago
I'm having trouble accessing my WISK account
Troubleshooting tips for if you're having issues logging in to WISK
Written by
Nick Neale
Updated over a week ago
Inventory
What is a Stock Error?
When submitting an inventory, you'll receive a stock error notification if any items increase in stock without a reason to account for it.
Written by
Nick Neale
Updated over a week ago
Troubleshooting Stock Errors / Negative Consumption
Correct any potential stock errors before submitting your inventory to get accurate consumption data
Written by
Nick Neale
Updated over a week ago
Why is my Inventory Value so high / low?
How to fix issues with your inventory value due to missing item costs and/or data errors
Written by
Nick Neale
Updated over a week ago
Does the mobile app work offline?
How the WISK mobile app's offline mode works
Written by
Nick Neale
Updated over a week ago
Can the App Scan QR Codes?
The WISK mobile app barcode scanner recognizes QR codes if an item doesn't have a conventional barcode
Written by
Nick Neale
Updated over a week ago
Inventory Item Barcode List
How to generate a list of barcodes for all items counted in an inventory
Written by
Nick Neale
Updated over a week ago
Printing Item Barcode Labels (Beta)
WISK supports the DYMO LabelWriter 450 so you can print labels of your inventory item barcodes
Written by
Nick Neale
Updated over a week ago
How do I count an item as 0?
How to count items you no longer have in stock
Written by
Nick Neale
Updated over a week ago
Inventory Duration vs Inventory Period
Inventory Duration is the time to complete an inventory count, and the Inventory Period is the time between two completed counts
Written by
Nick Neale
Updated over a week ago
Saving an Empty Area
How to save an area if it temporarily contains no stock
Written by
Nick Neale
Updated over a week ago
What happens if my device dies during an ongoing inventory?
If it's connected to the network, all of your progress is saved as you go. If the device dies while offline, sync it when restored
Written by
Nick Neale
Updated over a week ago
I didn't receive my Inventory Report Email
How to resend the report emails manually and download them from the WISK Web Portal
Written by
Nick Neale
Updated over a week ago
Can I merge areas together?
You cannot merge areas, but you can add, edit and delete areas to reflect any changes at your venue
Written by
Nick Neale
Updated over a week ago
Why is my variance so large?
What to do if you see an item with a large variance
Written by
Nick Neale
Updated over a week ago
Invoices
What's the importance of selecting the correct invoice date/time?
Setting the correct date/time for your invoices ensures that your consumption data is accurate
Written by
Nick Neale
Updated over a week ago
Should I add an invoice before or after an inventory count?
How to enter an invoice If you receive a delivery on the same day you're taking inventory
Written by
Nick Neale
Updated over a week ago
Why does my order's invoice status say "Not Received" when I've added the invoice?
When receiving new stock, make sure you're receiving through the open purchase order if you generated the order in WISK
Written by
Nick Neale
Updated over a week ago
Should my item costs include sales taxes?
No, your item costs should be based on the pre-tax prices from your distributors / suppliers
Written by
Nick Neale
Updated over a week ago
POS (Point of Sale)
What is the importance of mapping POS items?
Determine the cost of your drinks / dishes and how much inventory is used each time an item is sold in your POS
Written by
Nick Neale
Updated over a week ago
If I already entered my recipes into my POS, do I need to enter them again in WISK?
Written by
Nick Neale
Updated over a week ago
My Sales in WISK are Missing / Don’t Match my POS
How to troubleshoot if the sales data in your POS and WISK don't show the same quantity
Written by
Nick Neale
Updated over a week ago
Scale & Bottle Weights
What is the importance of keeping accurate item weights?
Having a full weight on file for volume items allows you to use the supported Bluetooth scale to know how much remains in a partial unit
Written by
Nick Neale
Updated over a week ago
How does WISK know how much liquid remains in an item?
WISK uses multiple data points to calculate how much liquid remains in partial units of volume-based items
Written by
Nick Neale
Updated over a week ago
Support
Contacting Support
How to reach the WISK Support team if you have any questions or experience any issues using the platform
Written by
Nick Neale
Updated over a week ago
What training do you provide?
A list of resources and support provided by the WISK team
Written by
Nick Neale
Updated this week
Is the mobile app available on Android?
The WISK mobile app is currently only on iOS, however Android users have a number of options for using the platform
Written by
Nick Neale
Updated over a week ago
WISK Web Portal Tours
A list of all the guided tours available on the WISK Web Portal
Written by
Nick Neale
Updated over a week ago
What’s the cost/pricing of a WISK subscription?
Pricing for all WISK plans and how to contact the Sales Department for any inquiries
Written by
Nick Neale
Updated over a week ago
Food Inventory
Inventorying Food and Other Items
How to use the unit and weight-based measuring options to inventory your food and miscellaneous stock.
Written by
Nick Neale
Updated over a week ago
Prepared/Processed Item Yields
If an item needs to be prepped/processed before it's used in a dish, you can set the yield on an item itself or by using the batches feature
Written by
Nick Neale
Updated over a week ago
Batches - Unit Conversions
The batches feature can be used for converting the unit of measurement of your items for use in recipes
Written by
Nick Neale
Updated this week
Batches - Additional Examples
More examples of how to use the Batches feature to help with recipe costing and POS mapping.
Written by
Nick Neale
Updated this week
WISK Restaurant - Item Upload Template
Instead of uploading your invoices to build your item database, you can use our spreadsheet template
Written by
Nick Neale
Updated over a week ago