Contacting Support

How to reach the WISK Support team if you have any questions or experience any issues using the platform

Nick Neale avatar
Written by Nick Neale
Updated over a week ago

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If you encounter any issues using the WISK platform, you can contact Support the following ways:

  1. Use the chat in the mobile app or the web

  2. Call our support line - 1 877 891 6652

Our support operating hours are 9:00AM - 5:00PM Eastern Time, Monday to Friday.

If you require assistance outside of operating hours, please use the chat or send us an email. A representative will respond to you as soon as possible.

Mobile App Chat / Help

Tap the "?" button on the top right of the screen to access the help menu in the app.

Web Portal Chat / Help

On the WISK Web Portal, you'll see a number of support options on the top right of the page, including:

  • A link to the relevant section of our help site

  • A guided tour of the current page

  • Contact Us via email or chat

The support options that appear on the top of the page are highlighted for emphasis.

To chat with a support representative, click the "Contact Us" button and select "Chat with Us" icon on the top right.

Note: When you click "Chat with Us"" you can search the WISK Help Center before reaching out to a support rep. This way you can view articles while on the WISK Web Portal without opening a new tab.

An arrow points to the "Find your answer now" field.

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