To help you learn how to use the WISK platform, we provide the following resources for training and support:
Getting Started Guides
To get your account set up and learn the key actions, we’ve put together Getting Started guides for both Food and Beverage account types.
These are collections of articles and videos that take you through each step of the process, and are found on the WISK Help Center.
Venue Setup Checklist
In addition, you’ll also see a Venue Setup checklist in both the WISK Web Portal, and mobile app. You can learn more about each step in the checklist by tapping or hovering over the information icon.
When you tap the information icon beside a checklist item, you’ll see an embedded video and a link to an article that goes over how to complete the item.
When you tap the item itself, it takes you to the screen in the app where you can complete the step.
WISK Web Portal
When you hover your cursor over the information icon, it’ll provide a description of the step, and a link to a help article / video if you click "Learn more". Clicking an item in the checklist takes you to the screen where you can complete the action.
Tours & Tutorials
We also provide tours and tutorials on both the mobile app and WISK Web Portal. They will trigger automatically based on an action you perform, or when your account reaches a certain milestone (for example, completed two inventory counts).
You can also view a tour or tutorial on demand.
To view tutorials in the mobile app:
- Tap “More” on the app home screen
- Tap “WISK Academy”
WISK Web Portal
If a page on the WISK Web Portal has a tour, you’ll see it on the list of options when you click the “Help” button on the top right of the screen.
The tour will take you through the features of a page and point you to additional resources.
If you have questions, we provide the following remote support options depending on your subscription plan:
Chat Support - Chat with one of our team members directly in the app or browser if any questions arise along the way.
Email Support - Send emails to our support desk if you have any questions or concerns at any time. Our team will help clarify anything and everything and point you in the right direction.
Call Support via Screenshare - Speak with a member of our team who will do a live screenshare to guide you in the app/browser while answering your questions. They will be able to take a look at your numbers and dashboards with you for more accurate assistance. Contact support to book a time.
Note: To get the most benefit from your session, we recommend booking a time where you can be in a quiet space and won't be interrupted.
You can access remote support in the app by clicking on the information icon on the top right, and on the WISK Web Portal by clicking the “Help” button. For more information, please see: