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Does the mobile app work offline?
Does the mobile app work offline?

How the WISK mobile app's offline mode works for inventory counts and uploading invoices

Nick Neale avatar
Written by Nick Neale
Updated over a week ago

Article Contents


When taking inventory, some areas in your venue may have a weak wi-fi connection, or no connection at all (cellars, fridges, etc.)

This isn’t an issue, because the WISK mobile app can scan, count and even create new items entirely offline.

All of your data is saved locally and then transferred to the cloud when your device reconnects to the internet.

Note: You only need to have a network connection when you begin the inventory count.

When uploading an invoice via the app, if it can't communicate with the server in the moment, it will try again later.

Inventory Counts

Checking Offline Data

When taking an inventory count, the mobile app tracks how many operations haven't synced with the server.

If you have offline data, you'll see an "Unsynced offline operations" message on the area selector screen.

An arrow points to the "Unsynced offline operations"

If you minimize the app, the number of unsynced operations also appear on the app icon.

The app icon showing the number of unsynced operations

Unsynced operations only appear on your device. Items you counted while offline won't appear on the web, or on devices of other users taking inventory.

When you reconnect to the internet, the message clears when the data is synced with the server.

The message is gone after the inventory syncs with the web

Multiple Users & Offline Mode

If you have multiple users participating in an inventory count, all of the counts synchronize when the offline device reconnects to the internet.

In the example below, items in an area are counted in the WISK mobile app while offline. As soon as the device connects to the internet, the counted items appear in the summary of the area on other devices/browsers.

An animated gif showing items being counted in the mobile app while offline. When the internet connection is restored, the counted items appear for other users.

Scanning/Uploading Invoices

If you are scanning or uploading an invoice using the WISK mobile app, if it fails to communicate with the server, it will try again later in the background as long as the app is open.

This eliminates the need to try and send an invoice multiple times if it fails due to you being offline, or the WISK server can't be reached.

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