Article Contents
Introduction
When taking inventory, some areas in your venue may have a weak wi-fi connection, or no connection at all (cellars, fridges, etc.)
This isn’t an issue, because the WISK mobile app can scan, count and even create new items entirely offline.
All of your data is saved locally and then transferred to the cloud when your device reconnects to the internet.
Note: You only need to have a network connection when you begin the inventory count.
When uploading an invoice via the app, if it can't communicate with the server in the moment, it will try again later.
Inventory Counts
Checking Offline Data
When taking an inventory count, the mobile app tracks how many operations haven't synced with the server.
If you have offline data, you'll see an "Unsynced offline operations" message on the area selector screen.
If you minimize the app, the number of unsynced operations also appear on the app icon.
Unsynced operations only appear on your device. Items you counted while offline won't appear on the web, or on devices of other users taking inventory.
When you reconnect to the internet, the message clears when the data is synced with the server.
Multiple Users & Offline Mode
If you have multiple users participating in an inventory count, all of the counts synchronize when the offline device reconnects to the internet.
In the example below, items in an area are counted in the WISK mobile app while offline. As soon as the device connects to the internet, the counted items appear in the summary of the area on other devices/browsers.
Scanning/Uploading Invoices
If you are scanning or uploading an invoice using the WISK mobile app, if it fails to communicate with the server, it will try again later as long as the app is open (either as the active app or in the background).
This eliminates the need to try and send an invoice multiple times if it fails due to you being offline, or the WISK server can't be reached.
You will see the following message display after submitting the invoice if you are offline or your network connection is weak:
Just keep the app open (either active or in the background) and no further action is required on your end.
A banner also displays to let you know there are invoices that haven't been uploaded yet.
The banner disappears when you reconnect to the internet and the invoices get uploaded. Another message indicates they were uploaded successfully.
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