If you’re having trouble accessing your WISK account, it may be one of the following reasons:
Incorrect Login Credentials
If you receive an error message when trying to log in, try again and make sure that you have entered the correct email address and password.
Email Address Error
If the email address was entered incorrectly, you’ll see the following error message:
Password Error
If the password was entered incorrectly, you’ll see the following error message:
Reset Password
If you still can’t log in, try resetting your password. Learn more here:
Unsupported Web Browser
The WISK Web Portal is optimized to run in Google. If you’re using an unsupported browser (Internet Explorer, Firefox, etc) you may run into issues with the platform.
We recommend using Chrome for the best user experience.
Stuck Loading Screen
If you normally leave the WISK Web Portal open in a tab in your web browser, and your computer goes to sleep / enters a power saving mode, you might encounter a “stuck” loading screen when you reopen the browser tab. It looks like this:
To fix this issue, follow these steps:
If using an unsupported browser, try accessing web.wisk.ai with Google Chrome
If you still have the issue, you can perform a hard refresh of Chrome by using the keyboard shortcut Cmd+Shift+R on a Mac, and Ctrl+F5 on a PC.
If the load screen is still stuck, try clicking the “Logout” button, or typing https://web.wisk.ai/logout in the address bar
Account Removed from Venue
If an Admin of a venue removes your user account from it, you’ll no longer have access. If your user account belongs to more than one venue, you won’t be able to switch to the venue you were removed from.
Note: If you were removed from a venue in error, please contact the Admin user of the venue to have them re-add you. For security purposes, WISK Support won’t re-add users without the consent of a venue Admin.
If your user account doesn’t belong to any venues, you’ll see the following message after logging in:
Venue Subscription Status
No Active Subscription
If you log in to your account and don’t have an active subscription, you’ll receive a prompt to select a plan and enter your credit card details.
Unpaid Invoices
If your credit card is charged unsuccessfully, you’ll lose access to your account until the card details are updated, or a new card is added to your account. You can learn more about updating credit card details here:
Network Connection Issue
If you see the following error message when trying to log in to the WISK Web Portal or mobile app, check that you are connected to Wi-Fi or a mobile network and try logging in again:
If using a mobile device, you may be in an area with poor reception. Move to a different area of your venue and attempt to log in again. You can also try using a web browser or accessing the App Store to test whether it's an issue with the WISK server, or your device's network connection.
If you still can't log in, please see the section below.
Scheduled Maintenance / Service Outage
If WISK is down for a scheduled maintenance window, this will be communicated in advance with ample notice.
If you have made repeated unsuccessful attempts to access the WISK Web Portal or mobile app, please contact WISK Support. You can either reach out in the chat, or email [email protected].
In the case of an unexpected outage, we’ll keep you updated with expected timelines, and let you know when everything is back online.