If you need to change the name, email address, or other details on your user account, you can do this from the Account page on the WISK Web Portal.

Note: Only the logged in user can update the details on their account. This is because a user can be associated with multiple venues.

Account Page

To access the account page, hover your cursor over your username on the bottom left of the screen, and click “Account”

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The account page displays your user name, email address, mobile number, all the venues you currently have access to, and the email reports you receive.

Name / Mobile Number

To change the name or mobile number on the account, just click into the field and update the text.

Email

To change the email address of the user account:

1. Click into the email address field, and enter the new address

The

2. Enter your password to verify the change of email address, and click “OK”

The password verification screen. The current password has been entered, and an arrow points at the

3. The email address is now updated

The

4. An email notification is then sent to the old and new email address to confirm the change

The contents of the email notification, showing what the address was, and what it was changed to.

Password

To change the password on the account:

1. Click the “Change Password” button

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2. Enter your current password to verify the request to change the password and click “OK”.

The password verification screen. The current password has been entered, and an arrow points at the

3. Enter the new password, and enter it again to confirm the change. Click “OK”.

The input new password screen. The password has been entered, and an arrow points at the

4. The password has been updated.

Email Reports

Please see the Email Report Permissions article for more information.

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