Overview
Introduction
To save time when receiving orders you didn’t generate in WISK, you can upload invoices by:
scanning the paper invoice using the iOS app
uploading the files directly on the WISK Web Portal
emailing them to your venue's unique email address
The data from the scanned / uploaded invoice is extracted using character recognition software and placed into a draft invoice on the WISK Web Portal.
Note: This was designed for and works best with invoices. If you upload a receipt it will still pull data but may require some adjustments.
Depending on your subscription plan, you can either review and approve the invoice yourself, or have the WISK Invoicing team take care of it for you.
Note: The Professional plan includes 100 invoices / month processed by the WISK team. The Elite plan includes 300 processed invoices / month. The typical turnaround time to process an invoice is between 24 - 48 business hours (this does not include weekends). For the best results try to upload your invoices throughout the month. If you upload all your invoices at month end you will experience delayed processing times.
When the invoice is approved, the items on it are added to your stock, and any item costs are updated.
Important Note About Invoices
Depending on the method you choose to scan / upload invoices, make sure you read the corresponding section of this article for tips on how to do this.
If you don't follow the steps you may upload a number of files that should be treated as separate invoices together as one, that can't be processed properly.
Here are some quick links for uploading:
When to Use Invoice Scanning / Uploading
This feature is best used when:
adding items during the initial setup of a Food venue
you receive a delivery or purchase product and didn’t generate the order in WISK and you don’t have the time to Add a Manual Invoice.
If you generated the order in WISK, it's easier to convert the purchase order to an invoice when it's received. For more information, please see:
Scanning an Invoice
WISK App
When scanning invoices in the app, make sure to only submit one invoice at a time.
If you have multiple invoices to scan, submit each invoice separately.
Do not take photos of all of your invoices and submit them as one.
Note: If multiple invoices are submitted as one, you will have to split them before they can be processed correctly. Please see:
To scan an invoice in the mobile app you'll first need to select the distributor.
Select Distributor
Tap “Orders” on the bottom menu bar
Tap “Scan invoice”
Note: If you don't see the "Scan invoice" button, please contact WISK Support and they will activate the feature in your account.
The name of the current venue/account displays at the top of the screen. Make sure you are in the correct account before scanning the invoice (That you aren't in a Beverage account when uploading Food invoices or vice versa)
Scroll through your distributors or use the search bar to find the distributor the invoice is from. Tap the distributor
Note: If you need to add the distributor to your venue, tap the 3 dots on the top right of the screen.
Scan Invoice Pages
After selecting the distributor, you'll need to scan each page of the invoice:
Tap the “Scan” button to open the camera on your device
Note: If you have already taken photos of the invoice on your device, tap "Select" instead and proceed to Step 5.
Follow the prompt on the screen to position your camera so that the invoice page is in the frame
You’ll see a visual indicator when the camera detects an invoice page. Hold the camera still and it will take a picture automatically
When the photo is taken, it appears as a thumbnail on the bottom left. Tap the thumbnail to review it and make sure it isn't blurry
If the image appears blurry, you can tap “Retake” on the top-right corner to take another photo. If it looks good, tap “Done”
Note: Poor quality uploads impact the accuracy of the character recognition software's output.
If the invoice has multiple pages, scan each of them. When finished, tap “Save”
You’ll see a summary of all pages of the invoice. You can tap a photo to view it, or delete it by swiping it to the left and tapping “Delete”. When you are done, tap “Submit”
Note: As a reminder, if you have multiple invoices to scan, submit each invoice separately. Do not take photos of all of your invoices and submit them as one
After submitting the invoice, you can select either:
Scan another invoice for the same distributor
Scan another invoice for a different distributor
Close and exit the scan invoice page
Scanning While Offline
If your device is not connected to the internet at the time you submit the invoice, it will be uploaded when your device reconnects to a network (and the WISK app is open)
To learn more, see:
Android Devices
If you don't have access to an iOS device, there are a number of apps available on Android that you can use to scan your invoices.
We recommend Genius Scan, but there are lots of options available to you.
Once the invoice is scanned, you can then either upload it on the WISK Web Portal, or send it to your venue's unique email address. Find out more in the "Uploading an Invoice" section below.
Note: If using a third-party scanner make sure that if emailing the invoice the actual file is attached and not a link to where it's hosted. It won't upload otherwise.
Scanner Printers
Alternatively, your venue may have access to a built-in scanner as part of a printer.
When scanning invoices, please make sure that the glass scanning surface is clean and nothing is obscuring or obstructing the invoice. Otherwise, this will interfere with the character recognition software when uploading it.
Once the invoice is scanned, you can then either upload it on the WISK Web Portal, or send it to your venue's unique email address. Find out more in the "Uploading an Invoice" section below.
Uploading an Invoice
You can upload invoice PDFs or images on the WISK Web Portal. You can also send an email to your venue's unique upload email address.
Tip: For the best results, make sure that the images or PDFs are in focus and that none of the line items are obstructed. A poor quality upload will impact the accuracy of the character recognition software's output.
WISK Web Portal
On the WISK Web Portal, you can upload multiple images or PDFs at the same time.
When you select your files to upload, it shows a preview of each file's contents. You can drag to re-arrange the page order, merge files together, or even split one large file into separate files/invoices.
To upload invoice images or PDFs on the WISK Web Portal:
Click “Draft Invoices” under “Orders”
Click “Upload invoices”
Note: If you don't see the "Upload Invoice" button, please contact WISK Support and they will activate the feature in your account.
Follow the on-screen directions to upload PDFs or images (any file type). You can also upload a file from a URL by clicking "Load from URL"
After selecting the files, each file appears as a separate invoice and previews its contents.
If you have multiple files that are for the same invoice (for example, a file for each page), you should merge them into a single invoice.
If a file contains multiple invoices, either from the same or different distributors, you'll need to split them into separate invoices before submitting them.
If an invoice has multiple pages, you can drag and drop to re-order them if needed.
For more information, see the Modifying Invoices section belowAfter setting up each invoice, set the distributor they are from. In this example we merged two invoices together, split the 5 page invoice into 3 separate invoices, and left one unchanged. This gives us a total of 5 invoices to upload
After setting the distributor for each invoice, click "Submit"
The invoices are uploaded and appear in your account to be processed
Modifying Invoices
Merging
To merge two invoices together, click and drag one to the other and you'll see them combine.
Splitting
To split an invoice, put your cursor between any two pages and you'll see cut lines appear. Click the cut lines and you'll split the invoice at that point. You can split as many times as needed.
Note: The red numbers on the bottom left corners indicate the page number in the unmodified invoice. As you make changes, the green number indicates the new page number in the resulting invoice
Re-arranging Page Order
If an invoice contains multiple pages, you can drag and drop to re-order them. When you place your cursor over a page, clicking the magnifying glass icon shows a preview of it to help determine the proper order.
Deleting
If you need to delete a page, place your cursor over it and click the delete icon on the top right corner.
You can also email invoice images or PDFs to your venue’s unique email address (provided by WISK) and it will upload automatically.
This address is visible on the Draft Invoices page. Beside the address there is a button to copy it to your clipboard.
This email is based on the current name of the venue. If the venue name changes, this email will also change.
If you enter the email address incorrectly, you'll receive an email message saying there was an error.
Note: This email is only for sending invoice files. It is not monitored. If you have any questions please contact [email protected] or your account representative.
Tips for emailing invoices:
Emailing invoices functions differently than uploading them in the WISK Web Portal. Please see these tips to make sure emailed invoices are processed correctly:
You can attach multiple images in an email, but they will all be considered part of the same invoice. If you have images of more than one invoice, send a separate email for each with the corresponding images attached.
If sending PDFs, you can attach each invoice as a separate PDF in the same email. Each PDF creates a separate draft invoice in your account. Don't put multiple invoices in the same PDF however, because it will only create one draft invoice. If you put multiple invoices in one PDF, you'll need to split them:
If you attach an image and a PDF in the same email, they're processed as separate invoices.
Files must be attachments.
If you link to another site where the files are hosted, they will not be uploaded (Google Drive etc.)
If you forward an email that has the invoice details in the message body they will not be uploaded
Draft invoices created by emailed invoices do not have a distributor attached. You must go on the web and select the distributor before the character recognition software can run
No Attachments Detected Message
If you send a message that doesn't contain an attachment, or has an attachment with an unsupported file type (anything that isn't an image of PDF), you'll receive an automated email response.
In the response it says the subject of the original email. Check that email and make sure you followed the guidelines listed above.
If you still experience issues emailing an invoice, please contact [email protected].
Wrong Email Address Message
If you make a mistake when entering the email address for the venue, or if the venue name changed and you're using the old email address, you'll receive an automated message after you email the invoice.
Check the "Draft Invoices" page to confirm that you are using the correct email. You can click the clipboard button to copy the address.
Corrupted PDF File
If you email a PDF that can't be opened, it is automatically flagged as "Unreadable". Follow the steps outlined in the email to re-upload a valid version of the PDF so it can be processed.
Viewing Draft Invoices
After scanning or uploading an invoice, a draft invoice version of it appears in your venue's account.
You can view your draft invoices on:
the WISK Web Portal by going to Orders > Draft Invoices
the mobile app by tapping "Orders" > "Draft invoices history"
On the WISK Web Portal, it shows the source of the draft invoice, if it was added via:
email
mobile app
web
distributor integration
Note: If the source is "email", the invoice has a status of "Select distributor". You'll need to select the distributor before the character recognition software runs.
Reviewing & Converting the Draft Invoice
The draft must be reviewed and converted into an invoice before stock is added to your venue and item costs update. At this time you can only review and convert on the WISK Web Portal.
If you're on the Professional or Elite plan, the WISK Invoicing team can take care of this for you.
You can learn more about this in the "Reviewing & Converting a Draft Invoice" article.
Other Uploading Issues
Uploaded Invoices to Wrong Venue
If you have uploaded one or more invoices to the wrong venue/account, you can move them on the WISK Web Portal.
Note: Your user account must have access to the venue(s) you want to move the invoices to.
Moving Invoices to Another Venue
While in the venue that has the invoices that need to be moved:
Click Orders > Draft Invoices
Click the checkboxes beside the invoices that you want to move
Click the "Move to another venue" drop-down
Note: You can only transfer invoices to one venue at a time.
All the accounts/venues that you have access to display in the drop-down. Select where you want to move the invoices
Before completing the transfer, you must confirm the action. When you transfer invoices they are archived in the current venue, and then imported to the select venue. Click "OK"
The selected invoices are imported to the chosen venue.
To confirm the transfer you can switch to the selected venue and they will appear on the "Draft Invoice" page with the status of "Select distributor".
Note: You must select the correct distributor in the destination venue for the character recognition process to run, which will set the status to "Ready for Review".
No Invoice Lines Detected
If you upload an invoice and the character recognition software is unable to detect any information, you'll receive this email message:
Please follow the link to view the invoice and re-upload a better quality image. The image may be too blurry to detect anything, or there is no recognizable text.
The invoice will have the status of "No invoice lines detected".
