Skip to main content

Connecting your Bluetooth Scale

How to connect a supported Bluetooth scale to the WISK mobile app

Nick Neale avatar
Written by Nick Neale
Updated over a week ago

Article Contents

Introduction

The WISK mobile app is designed to work with the supported Bluetooth scales and connects to them automatically when turned on.

Just make sure that Bluetooth is enabled on your device settings and "Use Scale" is toggled on in the mobile app.

You can check whether “Use Scale” is toggled on in the Inventory Settings or during an inventory count.

Only one device can be connected to a scale at a time.

Note: You don’t need to download the scale app from the manufacturer to get it to connect to your iOS device.

Inventory Settings Menu

  1. Tap the "More" button on the bottom menu bar

  2. Tap "Inventory settings"

    An arrow points to the "Inventory settings" menu option

  3. Tap the "Use Scale" toggle button

    An arrow points to the "Use Scale" toggle button.

  4. Tap "Enable" on the confirmation pop-up

    The "Enable" button is highlighted for emphasis.

  5. Use of the Bluetooth scale is enabled and displays whether it's currently connected

    Use Scale has been toggled on, and the scale currently displays as disconnected

  6. When you turn on the Bluetooth scale, the app displays a message and makes a sound to confirm it connected successfully. It will say "Connected" and then display the current reading from the scale (0 if nothing is placed on it)

    Use scale has been toggled on and the scale has been turned on. A confirmation message shows that scale has connected.

Note: If the scale is on, but still displays as "Disconnected" in the app, please see "Scale Won't Connect".

During Inventory

  1. Tap the "Scale" button when an item is called up

    An arrow points to the "Scale" icon when an item has been called up.

  2. Tap "Use Scale"

    An arrow points to the "Use Scale" toggle button.

  3. Tap "Enable"

    The "Enable" button is highlighted for emphasis.

  4. The scale is now enabled and displays whether it is connected or not

    Use Scale has been toggled on, and the scale currently displays as disconnected

  5. When you turn on the scale, the app displays it's connected

    Use scale has been toggled on and the scale has been turned on. A confirmation message shows that scale has connected.

Scale Won't Connect?

If you run into any issues with getting your Bluetooth scale to connect to your device, tap the "Setup scale" button and follow the steps to make sure you have enabled Bluetooth and given the WISK mobile app permission to use Bluetooth.

The "Setup Scale" screen where it runs through steps to make sure the app can connect to the scale.

If it still won't connect after following these steps, please see:

Multiple Devices & Scales

When you successfully connect your device to a scale, it stores the unique ID of the scale.

The WISK app will search for the specific scale for a short window before looking for other scales.

This means if you have multiple devices and multiple scales, in most cases when you have the app open and turn on a scale, it will connect to the same one as last time.

For example, lets say you have two users:

  • User #1 with Device A connects to Scale A

  • User #2 with Device B connects to Scale B

  • If both users turn off their scales at the same time and turn them back on, Device A will connect to Scale A, and Device B will connect to Scale B

However, lets say for the next inventory, there is only User #1:

  • User #1 with Device A turns on Scale B

  • Device A searches for Scale A but doesn't find it

  • After a few seconds Device A connects to Scale B

  • Device A now stores the unique ID of Scale B and will search for it in the future

With this you can still connect any device to any scale, but it should reduce instances of scales connecting to a different device than intended.

Article Search Terms - Blue, tooth

Did this answer your question?