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Connecting your Bluetooth Scale

How to connect a supported Bluetooth scale to the WISK mobile app

Nick Neale avatar
Written by Nick Neale
Updated over 3 weeks ago

Article Contents

Introduction

The WISK mobile app is designed to work with the supported Bluetooth scales and connects to them automatically when turned on.

Just make sure that Bluetooth is enabled on your device settings and "Use Scale" is toggled on in the mobile app.

You can check whether “Use Scale” is toggled on in the Inventory Settings or during an inventory count.

Only one device can be connected to a scale at a time.

Note: You don’t need to download the scale app from the manufacturer to get it to connect to your iOS device.

Inventory Settings Menu

  1. Tap the "More" button on the bottom menu bar

  2. Tap "Inventory settings"

    An arrow points to the "Inventory settings" menu option

  3. Tap the "Use Scale" toggle button

    An arrow points to the "Use Scale" toggle button.

  4. Tap "Enable" on the confirmation pop-up

    The "Enable" button is highlighted for emphasis.

  5. Use of the Bluetooth scale is enabled and displays whether it's currently connected

    Use Scale has been toggled on, and the scale currently displays as disconnected

  6. When you turn on the Bluetooth scale, the app displays a message and makes a sound to confirm it connected successfully. It will say "Connected" and then display the current reading from the scale (0 if nothing is placed on it)

    Use scale has been toggled on and the scale has been turned on. A confirmation message shows that scale has connected.

Note: If the scale is on, but still displays as "Disconnected" in the app, please see "Scale Won't Connect".

During Inventory

  1. Tap the "Scale" button when an item is called up

    An arrow points to the "Scale" icon when an item has been called up.

  2. Tap "Use Scale"

    An arrow points to the "Use Scale" toggle button.

  3. Tap "Enable"

    The "Enable" button is highlighted for emphasis.

  4. The scale is now enabled and displays whether it is connected or not

    Use Scale has been toggled on, and the scale currently displays as disconnected

  5. When you turn on the scale, the app displays it's connected

    Use scale has been toggled on and the scale has been turned on. A confirmation message shows that scale has connected.

Scale Won't Connect?

If you run into any issues with getting your Bluetooth scale to connect to your device, tap the "Setup scale" button and follow the steps to make sure you have enabled Bluetooth and given the WISK mobile app permission to use Bluetooth.

The "Setup Scale" screen where it runs through steps to make sure the app can connect to the scale.

If it still won't connect after following these steps, please see:

Multiple Devices & Scales

App Searches for Last Connected Scale

When you successfully connect your device to a scale, it stores the unique ID of the scale.

The WISK app will search for the specific scale for a short window before looking for other scales.

Note: If using an Arboleaf scale, you can disable searching for other scales in the Inventory Settings.

This means if you have multiple devices and multiple scales, in most cases when you have the app open and turn on a scale, it will connect to the same one as last time.

For example, lets say you have two users:

  • User #1 with Device A connects to Scale A

  • User #2 with Device B connects to Scale B

  • If both users turn off their scales at the same time and turn them back on, Device A will connect to Scale A, and Device B will connect to Scale B

However, lets say for the next inventory, there is only User #1:

  • User #1 with Device A turns on Scale B

  • Device A searches for Scale A but doesn't find it

  • After a few seconds Device A connects to Scale B

  • Device A now stores the unique ID of Scale B and will search for it in the future

With this you can still connect any device to any scale, but it should reduce instances of scales connecting to a different device than intended.

Only Connect to Last Connected Scale (Arboleaf)

To connect to a specific scale, you can set the WISK app to only search for and connect to the scale it connected/paired with last.

This is best in situations where you have a lot of dedicated iOS devices and scales for taking inventory counts.
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​Note: This feature currently only works for the Arboleaf scale models.
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To use this feature:

  1. In the WISK app, tap More > Inventory Settings

    An arrow points to the "Inventory settings" button

  2. Tap the "Connect only to last (Arboleaf) scale" toggle

    An arrow points to the button to toggle on the feature

  3. A message displays explaining the app will only connect to the last connected scale. Tap "OK"

When this feature is active:

  • if the WISK app is currently connected to a scale, it will only connect to that scale moving forward.

  • If the WISK app is not currently connected to a scale, it has saved the unique ID of the last scale it connected to and will connect to it when detected next.

  • If the WISK app has never connected to a scale before, when it detects one for the first time it remembers it and will only connect to it moving forward.

Note: If you ever need to connect to a different scale, just toggle the feature off.

For example, lets say you have two users:

  • User #1 with Device A connects to Scale A and toggles on connect only to the last scale

  • User #2 with Device B connects to Scale B and toggles on connect only to the last scale

  • As long as the feature remains toggled on:

    • Device A will always connect to Scale A

    • Device B will always connect to Scale B

Note: If you have two devices that have last connected to the same scale and you turn this feature on for both, both devices will only search for that scale. The scale will connect to the device that detects it first. To connect the second device to a different scale, you'll need to disable this feature.

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