The WISK Mobile App connects to the following Bluetooth scales:
Escali Smart Connect Bluetooth Kitchen Scale
smartLAB Kitchen W Bluetooth Scale
REDMOND SkyScale 741S-E
Vitamix Perfect Blend Smart Scale
Just turn on the scale, Bluetooth on your device, and it's ready to use. If you're not using either of the scales above, they won't connect to the WISK Mobile App.
When the scale connects, your device will beep and you'll see a message in the app.
Note: You don't need to download the app from the manufacturer to use the scale with WISK.
If you're having trouble getting the Bluetooth scale to connect, try the following:
Please see below for more information on each step.
Enable Bluetooth and Scale Connections
Step 1.1 - Check that your device's Bluetooth is enabled
Swipe up from the bottom of the screen to access the device's Settings
Tap the Bluetooth icon to enable
Swipe down to close the Settings
Step 1.2 - Check WISK Bluetooth App Permissions
Open the iOS Device Settings
Scroll down and tap WISK
Toggle Bluetooth to "On" on the "Allow WISK to Access" menu.
Step 2 - Check that "Use Scale" is Toggled On
If the "Use Scale" button is toggled off, you won't be able to use the scale during an inventory.
You can check whether your device is set to use the scale on the Inventory Settings or during an inventory.
2.1 Inventory Settings Menu
Tap the "More" button on the bottom menu bar
Tap "Inventory settings"
Tap the "Use Scale" button
The scale is now enabled and displays its current status
Tap the "Scale" button when an item is called up
Tap "Use Scale"
The scale is now enabled and displays whether it is connected or not
STEP 3 - Turn on the Bluetooth Scale
When you turn on the scale, the status should change from "Disconnected" to "Connected". When the scale connects to your device, your device beeps and you'll also see a confirmation message,
During an Inventory
Reconnect Your Device
If you're still having trouble connecting your device to the scale, it's possible your scale connected to another Bluetooth-enabled device first.
Try connecting your device again:
Turn off your device's Bluetooth
Turn off your Bluetooth scale (hold the Power button until it powers off)
Then, turn both on simultaneously.
Note: Nearby devices can sometimes interfere by connecting to the scale first. In this case, temporarily disable the Bluetooth on those devices if possible, and try again.
If it still doesn't connect, repeat the process a few more times as it may take more than one attempt.
Close App & Remove the Batteries from the Scale
If you have tried the steps above, and the scale still won't connect to your device, try the following:
Close the WISK Mobile app (double-tap the home button and swipe the WISK app upward)
Remove the batteries from the compartment on the back of the scale and then put them back in
Restart the WISK Mobile app
Tap "More" and then "Inventory Settings". The scale should now show as connected.
Note: Please make sure you are closing the app and not just having it run in the background.
Check for App Updates
Check the App Store to make sure you're running the latest version of the app. It may be a known issue and updating to the latest version could resolve it.
Check the Hardware
The Bluetooth scale is a precision instrument and may be damaged if subjected to rough treatment.
If the scale displays the "out2" message, you may need to replace it.
If you see a low battery icon, replace the 3x AAA batteries (3x AA for the Vitamix Scale)
For more information, please consult the Bluetooth Scale Product Manuals:
After taking all of the steps above, if you're still unable to connect your device to the Bluetooth Scale, please contact WISK Support.
If you're under a time constraint and Support is unavailable, you can still weigh your items and enter the values into the app manually. For more information, please see this article.