My Bluetooth Scale Won't Connect

The WISK Mobile App connects to the following Bluetooth scales:

• Escali Smart Connect Bluetooth Kitchen Scale
• smartLAB Kitchen W Bluetooth Scale
• REDMOND SkyScale 741S-E

Please see here for purchase links.

Just turn on the scale, and it is ready to use. If you're not using either of the scales above, they won't connect to the WISK Mobile App.

Note: You don't need to download the app from the manufacturer to use the scale with WISK.

If you're having trouble getting the Bluetooth scale to connect, try the following:

1. Enable Bluetooth and Scale Connections
2. Reconnect your Device
3. Remove Batteries from Scale
4. Check for App Updates
5. Check the Hardware

Please see below for more information on each step.

Enable Bluetooth and Scale Connections

Step 1.1 - Check that your device's Bluetooth is enabled

1. Swipe up from the bottom of the screen to access the device's Settings
2. Tap the Bluetooth icon to enable
3. Swipe down to close the Settings

Step 1.2 - Check WISK Bluetooth App Permissions

1. Open the iOS Device Settings
2. Scroll down and tap WISK
3. Toggle Bluetooth to "On" on the "Allow WISK to Access" menu.

Step 2 - Check that "Use Scale" is Toggled On

You can check whether your device is set to use the scale on the Inventory Settings or during an inventory.

2.1 Inventory Settings Menu

1. Tap the "More" button on the bottom menu bar
2. Tap "Inventory settings"
3. Tap the "Use Scale" button
4. Tap "Enable"
5. The scale is now enabled and displays whether it is connected or not.

2.2 Inventory

If the Use Scale button is toggled off, you won't be able to use the scale during an inventory. To use the scale:

1. Tap the "Scale" button when an item is called up
2. Tap "Use Scale"
3. Tap "Enabled"
4. The scale is now enabled and displays whether it is connected or not.

STEP 3 - Turn on the Bluetooth Scale

When you turn on the scale, the app displays it's connected.

Inventory Settings

During an Inventory

Reconnect Your Device

If you're still having trouble connecting, it's possible your scale connected to another Bluetooth-enabled device first.

In this case, turn off your device's Bluetooth and turn off your Bluetooth scale (hold the Power button until it powers off). Then, turn both on simultaneously.

Note: Nearby devices can sometimes interfere by connecting to the scale first. In this case, temporarily disable the Bluetooth on those devices if possible, and try again.

If it still doesn't connect, repeat the process a few more times as it may take more than one attempt.

Remove the Batteries from the Scale

If you have tried the steps above, and the scale still won't connect to your device, try removing the batteries from the compartment on the back of the scale. This performs a hard reset of the scale.

Put the batteries back in, and turn the scale on.

Check for App Updates

Check the App Store to make sure you're running the latest version of the app. It may be a known issue and updating to the latest version could resolve it.

Check the Hardware

The Bluetooth scale is a precision instrument and may be damaged if subjected to rough treatment.

If the scale displays the "out2" message, you may need to replace it.

If you see a low battery icon, replace the 3x AAA batteries.

For more information, please consult the Bluetooth Scale Product Manuals:

• Escali Smart Connect Bluetooth Kitchen Scale
• smartLAB Kitchen W Bluetooth Scale
• REDMOND Skyscale 741S-E

Next Steps

After taking all of the steps above, if you're still unable to connect your device to the Bluetooth Scale, please contact WISK Support.

If you're under a time constraint and Support is unavailable, you can still weigh your items and enter the values into the app manually. For more information, please see this article.