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My Bluetooth Scale Won't Connect

My Bluetooth Scale Won't Connect

How to get your iOS device to connect to the supported Bluetooth scales
Nick Neale avatar
Written by Nick Neale
Updated over a week ago

Article Contents

Introduction

The WISK Mobile App connects to the following Bluetooth scales:

  • Perfect Blend Smart Scale (2.0 & Pro)

  • Escali Smart Connect Bluetooth Kitchen Scale

  • smartLAB Kitchen W Bluetooth Scale

  • REDMOND SkyScale 741S-E

Please see here for purchase links.

The Perfect Blend Scales.
The Escali, smartLab and REDMOND scales. They are are black, rectangular, and have the buttons and display in the same location.

Just turn on the scale, Bluetooth on your device, and it's ready to use. If you're not using one of the scales above, they won't connect to the WISK Mobile App.

When the scale connects, your device beeps and you'll see a message in the app.

You don't need to download the app from the manufacturer to use the scale with WISK.

If you're having trouble getting the Bluetooth scale to connect, try the following:

  1. Enable Bluetooth and Scale Connections

  2. Reconnect your Device

  3. Close App & Remove Batteries from Scale

  4. Check for App Updates

  5. Check the Hardware / Batteries

Enable Bluetooth and Scale Connections

Step 1.1 - Check that your device's Bluetooth is enabled

  1. Swipe up from the bottom of the screen to access the device's Settings

  2. Tap the Bluetooth icon to enable

  3. Swipe down to close the Settings

Step 1.2 - Check WISK Bluetooth App Permissions

  1. Open the iOS Device Settings

  2. Scroll down and tap WISK

  3. Toggle Bluetooth to "On" on the "Allow WISK to Access" menu.

Step 2 - Check that "Use Scale" is Toggled On

If the "Use Scale" button is toggled off, you won't be able to use the scale during an inventory.

You can check whether your device is set to use the scale on the Inventory Settings or during an inventory.

2.1 Inventory Settings Menu

  1. Tap the "More" button on the bottom menu bar

  2. Tap "Inventory settings"

    An arrow points to the

  3. Tap the "Use Scale" button

    An arrow points to the

  4. Tap "Enable"

    The

  5. The scale is now enabled and displays its current status

    Use Scale has been toggled on, and the scale currently displays as disconnected

2.2 Inventory

  1. Tap the "Scale" button when an item is called up

    An arrow points to the

  2. Tap "Use Scale"

    An arrow points to the

  3. Tap "Enable"

    The

  4. The scale is now enabled and displays whether it is connected or not

    Use Scale has been toggled on, and the scale currently displays as disconnected

STEP 3 - Turn on the Bluetooth Scale

When you turn on the scale, the status should change from "Disconnected" to "Connected". When the scale connects to your device, your device beeps and you'll also see a confirmation message,

Inventory Settings

Use scale has been toggled on and the scale has been turned on. A confirmation message shows that scale has connected.

During an Inventory

Use scale has been toggled on and the scale has been turned on. A confirmation message shows that scale has connected.

Reconnect Your Device

If you're still having trouble connecting your device to the scale, it's possible your scale connected to another Bluetooth-enabled device first.

Try connecting your device again:

  1. Turn off your device's Bluetooth

  2. Turn off your Bluetooth scale (hold the Power button until it powers off)

  3. Then, turn both on simultaneously.

Note: Nearby devices can sometimes interfere by connecting to the scale first. In this case, temporarily disable the Bluetooth on those devices if possible, and try again.

If it still doesn't connect, repeat the process a few more times as it may take more than one attempt.

Close App & Remove the Batteries from the Scale

If you have tried the steps above, and the scale still won't connect to your device, try the following:

  1. Close the WISK Mobile app (double-tap the home button and swipe the WISK app upward)

  2. Remove the batteries from the compartment on the back of the scale and then put them back in

  3. Restart the WISK Mobile app

  4. Tap "More" and then "Inventory Settings". The scale should now show as connected.

Note: Please make sure you are closing the app and not just having it run in the background.

Check for App Updates

Check the App Store to make sure you're running the latest version of the app. It may be a known issue and updating to the latest version could resolve it.

Check the Hardware / Batteries

The Bluetooth scale is a precision instrument and may be damaged if subjected to rough treatment.

If the scale displays the "out2" message, you may need to replace it.

If you see a low battery icon, replace the batteries (either 2 or 3x AAA or 3x AA depending on the model)

Note: If the batteries are running low, the scale may experience issues with maintaining the Bluetooth connection. Replace the batteries to ensure the best performance.

For more information, please consult the respective model's manuals / help pages:

Scale Still Won't Connect

After taking all of the steps above, if you're still unable to connect your device to the Bluetooth Scale, please contact WISK Support.

If you're under a time constraint and Support is unavailable, you can still weigh your items and enter the values into the app manually. For more information, please see this article.

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