The WISK Mobile App connects to the following Bluetooth scales:
Arboleaf Food Scale
Perfect Blend Smart Scale (2.0 & Pro)
Escali Smart Connect Bluetooth Kitchen Scale
smartLAB Kitchen W Bluetooth Scale
REDMOND SkyScale 741S-E
Just turn on the scale, Bluetooth on your device, and it's ready to use.
You don't need to download the app from the manufacturer to use the scale with WISK.
When the scale connects, your device beeps and you'll see a message in the app.
Note: Don't connect more than one scale to a device at a time.
If you're having trouble getting the Bluetooth scale to connect, try the following:
Note: If your scale is connected and you've place an item on it, but the reading appears incorrect, see "My Bluetooth Scale/App doesn’t match the amount remaining in the item"
Enable Bluetooth and Scale Connections
Step 1.1 - Check that your device's Bluetooth is enabled
Swipe up from the bottom of the screen to access the device's Settings
Tap the Bluetooth icon to enable
Swipe down to close the Settings
Step 1.2 - Check WISK Bluetooth App Permissions
Open the iOS Device Settings
Scroll down and tap WISK
Toggle Bluetooth to "On" on the "Allow WISK to Access" menu.
Step 2 - Check that "Use Scale" is Toggled On
If the "Use Scale" button is toggled off, you won't be able to use the scale during an inventory.
You can check whether your device is set to use the scale on the Inventory Settings or during an inventory.
2.1 Inventory Settings Menu
Tap the "More" button on the bottom menu bar
Tap "Inventory settings"
Tap the "Use Scale" button
The scale is now enabled and displays its current status
Tap the "Scale" button when an item is called up
Tap "Use Scale"
The scale is now enabled and displays whether it is connected or not
STEP 3 - Turn on the Bluetooth Scale
When you turn on the scale, the status should change from "Disconnected" to "Connected". When the scale connects to your device, your device beeps and you'll also see a confirmation message.
The "Connected" message then changes to show the current weight of an item on the scale.
During an Inventory
Reconnect Your Device
If you're still having trouble connecting your device to the scale, it's possible your scale connected to another Bluetooth-enabled device first.
Try connecting your device again:
Turn off your device's Bluetooth
Turn off your Bluetooth scale (hold the Power button until it powers off)
Then, turn both on simultaneously.
Note: Nearby devices can sometimes interfere by connecting to the scale first. You can tell this happened when it says a scale is "Connected", but doesn't display a weight. In this case, temporarily disable the Bluetooth on those devices if possible, and try again.
If it still doesn't connect, repeat the process a few more times as it may take more than one attempt.
Close App & Remove the Batteries from the Scale
Note: If using the Arboleaf Food Scale, the battery is built into the scale and cannot be removed - in that case this step can be skipped.
If you've tried the steps above, and the scale still won't connect to your device, try the following:
Close the WISK Mobile app (double-tap the home button and swipe the WISK app upward)
Remove the batteries from the compartment on the back of the scale and then put them back in
Restart the WISK Mobile app
Tap "More" and then "Inventory Settings". The scale should now show as connected.
Note: Please make sure you're closing the app and not having it run in the background.
Check for App Updates
Check the App Store page to make sure you're running the latest version of the app. It may be a known issue and updating to the latest version could resolve it.
Tap "More" along the bottom menu bar and scroll down to see your current downloaded app version.
Check the Hardware / Batteries
The Bluetooth scale is a precision instrument and may be damaged if subjected to rough treatment.
If the scale displays the "out2" message, you may need to replace it.
If you see a low battery icon, replace or recharge the batteries (either 2 or 3x AAA or 3x AA depending on the model).
Note: If the batteries are low, the scale may experience issues with maintaining the Bluetooth connection. Replace the batteries to ensure the best performance.
For more information, please consult the respective model's manuals / help pages:
Scale Still Won't Connect
After taking all of the steps above, if you're still unable to connect your device to the Bluetooth Scale, please contact WISK Support.
If you're under a time constraint and Support is unavailable, you can still weigh your items and enter the values into the app manually. For more information, please see this article.