If switching your POS system, there are a few things you can do to help make the transition as easy as possible and reduce the amount of new POS Item mapping:

If neither of these methods are possible, you can copy POS Item mapping from your old items to the new ones manually.

After setting up your new POS, you can then choose to keep the old POS Items for historical data, or archive them.

If it’s possible to use the same codes, you’ll have an easy transition between POS systems.

When importing sales data into your venue, everything is tied to the POS Item code. By using the same codes, it won’t create new POS Items in your account. The sales from the new POS system will be associated with your existing POS Items in WISK and you won’t have to remap any items.

Note: Depending on how the new POS handles modifiers, there may be some additional mapping required.

For example, if the POS Item code for a “Cheeseburger” is 1234 in your old POS, if you make it the same in your new POS, you won’t have to make any changes in WISK.

Warning: only reuse codes if they refer to the same items. Because everything in WISK is tied to the POS Item code, a code that means something different in your new POS will attach the new item’s sales to your old POS Item and its recipe. This is most common when both POS systems use short numeric codes (such as 2-3 digit PLUs) that were assigned independently.

For example, if code 123 was “Grey Goose Single” in your old POS and is “Gin Martini” in your new one, the Gin Martini sales will be recorded against the Grey Goose POS Item and use its ingredients.

If you see this happening, follow the steps in “When the Same Codes Are Used for Different Items” below.

Depending on your new POS, it may not be practical or possible to use the same POS Item codes. In that case, we recommend using the exact same menu item names in your new POS.

When integrated, this still creates new POS Items in your venue because of the different codes, but our Support team can copy all ingredients from mapped items to unmapped items that have the same name.

For example, if you had:

The mapped ingredients would copy over to the new item. If the new item was called “Burger - Cheese”, it wouldn’t.

This process should map most of the new POS Items that get created.

Once you’ve integrated your new POS, please contact [email protected] or reach out in the chat to get our Support team to run the copy operation.

Sometimes your old and new POS use the same codes, but not for the same items. For example if 1234 was Cheeseburger in your old POS, but then 1234 is Pepperoni Pizza in your new POS. If you integrate without handling this, WISK can’t tell the old and new items apart, and recipes end up on the wrong items.

Check before you switch. Compare a few codes between your old and new POS, including your top sellers and some random items. If the same code shows a different item name in each system, don’t rely on the codes.

Use the POS ID as a prefix. In your POS integration settings, turn on Use POS ID as prefix before you start syncing sales from your new POS.

WISK adds a prefix to each code coming from the new POS, so every item is created as a new POS Item. It’s no longer matched to an old item that happens to share the same code. In the image below we see there is 1234 Cheeseburger, but then Pepperoni Pizza also has a code of 1234 but puts the POS ID as a prefix. This makes them two distinct POS Items.

Then copy your recipes over. Because the codes are now different, use the same approach as “Use the Same POS Item Names” above: keep the item names identical in your new POS, then contact [email protected] or reach out in the chat and our Support team can copy the ingredients from your old POS Items to the new ones with matching names. You can also copy mapping manually (see below).

Note: Turn this on before your first sync. It prevents mix-ups but won’t undo one that has already happened. If you think sales have already been recorded against the wrong items, contact Support right away.

If you still have some unmapped items, or none of the options above were possible because of your setup, you can still copy POS Item mapping manually.

From the POS Items page you can select any number of POS Items, and then choose a POS Item you want to import the ingredients from. To learn more, see:

If you weren’t able to use the same POS Item Codes, you’ll have both the POS Items from your old and new systems on the POS Items page.

What you do with your old POS Items depends on whether you want to keep the historical sales data or not.

On the “Sales” page, you’ll only ever see POS Items that recorded sales for the defined time period. By default it’s set to 30 days. You won’t see the old POS Items unless you select a time period before you switched POS systems.

On the “POS Items” page, there are a number of ways to sort and filter your POS Items so that only ones with sales appear.

You can also make use of Custom Fields to label the Old POS Items and filter them out from view to reduce clutter on this page.

To learn more, see:

If you don’t want to see the historical sales data for items sold from the old POS, you can archive those POS Items.

When a POS Item is archived, it’s treated as though it no longer exists. To learn about archiving POS Items, see: