Frequently asked questions about the WISK Bar Management System

Nick Neale avatar
Written by Nick Neale
Updated over a week ago

Bluetooth Scale


Inventory Counts


Ordering & Invoices

Sales & Variance


Bluetooth Scale

How do I buy the Bluetooth scale?

The WISK mobile app currently supports a number of Bluetooth scales. For more information and suggested purchase links, please see:

How do I connect the Bluetooth scale?

Make sure that Bluetooth is enabled on your iOS device and turn on the scale. The WISK mobile app is designed to connect to the scale automatically. You don’t need to download the app from the scale manufacturer. Please see:

If you run into any issues with getting your Bluetooth scale to connect, please see here for troubleshooting steps:


How do I integrate my Point of Sale (POS) system?

WISK integrates with over 50 POS systems. When setting up your account, you'll be prompted to select your POS and will receive setup instructions.

For a full list of POS integrations, and what to do if your POS provider isn't on the list, please see:

How do I invite additional users?

Users with the Admin role (typically the user account that created the venue) can invite additional team members on the WISK Web Portal or mobile app. To learn more, please see:

How do I remove a user from my venue?

If a user is no longer associated with your venue, you can remove them on the WISK Web Portal. Please see:

Inventory Counts

How often should I take inventory?

For WISK Bar accounts, we recommend taking inventory counts on a weekly basis if able.

The shorter the amount of time between counts, the easier it is to spot and fix any potential issues.

For larger venues, taking counts on a monthly basis may be more realistic.

I placed an item on the Bluetooth scale and it says it's empty but it's not

If you place an item on the Bluetooth scale and the app says it's empty or the amount remaining doesn't appear correct, follow these steps:

  1. Make sure the scale is on a flat and level surface and has been zeroed / tared

  2. Make sure the size of the item you’re weighing is the same as the item called up in the app (for example, you may have a 750ml bottle pulled up, but are weighing a 1L bottle)

  3. Verify that the weights on file for the item are correct, and add a new weight if necessary

  4. Check the item category / add an empty weight

For more information about each step, please see the following:

What is a stock error?

A stock error is whenever a count for an item increases from one inventory to the next, without an invoice to account for the increase in stock.

This shows your consumption of the item as a negative number which throws off the data used to calculate your variance, recommended pars, and more. Learn more about stock errors and how to fix them here:

How do I cancel / restart an inventory count?

To keep your data accurate, you must start and finish your inventory in a period where there are no sales in your venue.

If you start an inventory and are unable to finish it, follow these steps to cancel it:


How do I handle duplicate items?

If you complete an inventory and have duplicate items each with a stock count, you can merge them together. Learn more:

How do I delete an item?

If you no longer carry an item in your venue, you can archive / delete it. Learn more:

How do I track spoilage / wastage / corked bottles?

If an item needs to be removed from your inventory because of spoilage, wastage, etc, you can add a depletion on the WISK Web Portal or mobile app. To learn more, please see the Depletions section of the help site:

How do I track and inventory pre-mixed beverages / batches?

If you have batched items, also known as premixed cocktails or infusions, you can create them on the "Batches" page. You'll add the ingredients to the batch and create an item that can be inventoried. To learn more, please see:

Ordering & Invoices

How do I add invoices when I receive an order?

Every time you receive stock in your venue, you need to add the invoice. You can add the invoice from a purchase order you generated earlier in WISK, or add it manually.

You can add invoices on both the WISK Web Portal and mobile app. To learn more, please see our Invoices section:

Sales & Variance

Why don't my sales in WISK match my POS?

If your sales in WISK don't match the data in your POS, please follow the troubleshooting steps outlined here:

How do I add recipes to my POS Items?

When your sales data has been imported into your account, go to the "POS Items" page. You'll see a POS Item for each menu item in your POS system.

You then add items in your inventory and the quantity used each time a POS Item is sold in your venue. This is also called "Mapping POS Items". Learn more:

Why is my variance so large?

If you're seeing a large variance that doesn't make sense, don't worry just yet!

It's possible there's just a bit of bad data getting in the way.

Whenever looking at variance, it will always come down to one of two cases:

  1. Consumption is greater than sales (a negative variance, which means a loss)

  2. Sales are greater than consumption (a positive variance, which means a surplus)

You want to make sure that your data is accurate so that you can identify whether it is a "true" variance due to over-pouring/spillage/theft rather than bad data.

To learn how to troubleshoot your variance, please see:


Why are some pages loading slowly?

WISK is a complex system that performs many calculations behind the scenes to provide you with useful and actionable data.

For that reason we recommend you access the WISK Web Portal on a computer that has at least 8GB of RAM and a stable internet connection.

We also recommend not using private browsing / incognito mode because WISK saves data locally in your browser to speed up loading times.

To learn more, please see:

How can I submit feedback or request new features?

If you have suggestions on how to improve the product, or want to request a new feature, you can click the "Feedback" button on the top right of the WISK Web Portal.

This takes you to our Feedback page. Here you can share your thoughts, and vote on other user submissions.

Based on the amount of votes and what's trending, our team will do our best to implement features / changes that are in demand.

Each submission has a status so you can see when it's being worked on and released on the platform.

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