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When you have a group of venues with a shared item list, it’s possible that some venues don’t have every single item.

To help keep your Items page for each venue organized, it only displays “Active” items.

Active vs Inactive

An item is considered Active if it's been:

  • counted in an inventory

  • added to an invoice

  • used as an ingredient in a POS Item or Batch

Inactive items are hidden, but appear in searches during inventory counts, adding invoices, and mapping POS Items / Batches.

Once an Inactive item has been added to any of the above, it becomes Active.

Marking Items as Active Manually

In addition to the ways mentioned above, you can mark items as Active manually.

This is helpful because you can activate items in multiple venues at the same time.

To mark items as Active:

  1. In a child venue, go to the “Items” Page

    An arrow points to the
  2. Click the “Actions” menu button and select “Find Items in Parent venue”


    Note: Only users with the Admin or Manager role can see this option by default. If you want to create custom roles, you can learn more about that here:

  3. A window opens showing all of the items from the parent / central venue. Click the checkboxes beside each item that you want to activate

    The checkboxes beside the items are highlighted for emphasis.
  4. After selecting the items, click the “Select venues” drop-down menu to choose the venues you want to activate them in. You’ll see the name of the current venue, and additional venues if your user account has Admin access to them.

    An arrow points to the
  5. After selecting the venue(s), click “Activate Items”

    An arrow points to the
  6. The items now appear as “Active” in the selected venues

    The previously empty

Adding New Items to a Venue

If a venue with a shared item list creates a new item, it's Active in that venue, but Inactive in the others. It'll only appear in the other venues if used.

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