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I Can't Find an Item using the List View
I Can't Find an Item using the List View

What to do if you're using the List view and don't see an item on the list

Nick Neale avatar
Written by Nick Neale
Updated over a week ago

Article Contents


If you’re taking an inventory count using the List view, remember that it shows the items you submitted in your previous inventory, in the order you submitted them.

If an item wasn’t counted in an area in the previous inventory, it won’t appear in the list.

This could be because you were out of stock of the item, it wasn't stored in this area, or you received a new product after your most recent inventory.

If you know the item is in your venue's item list, don't create a new item right away.

To find and count the item, either:

  • Switch back to the barcode scanner, and scan the barcode of the item

  • Tap the Search/Add button to search your venue's list of items or

  • Switch to "View by item categories"

Barcode Scanner or Search / Add Button

If the item has a barcode, tap the Barcode scanner tab and scan the item.

If the item doesn't have a barcode, tap the "Search /Add" button and enter the name of the item.

GIF showing ways to count an item that isn't on the previous inventory list.

Note: If you type the name of an item that wasn't counted in the previous inventory into the "Search by inventory order" search bar, it will show no results and prompt you to use the "Search / Add" button.

View by Item Categories

You can also count an item by tapping the “View by inventory order” drop down, and switch it to “View by item categories”. This displays all items in your venue's item list.

GIF showing how to scroll through your item list.

Find the item in the list by scrolling or searching, add the count, and swipe it in. If you need to add partial units, tap the item.

Note: If you can’t find the item in the search, use a broader search term. The name of the item in WISK may be different from the shorthand way you refer to it at your venue.

Additionally, if you’re searching for a new item, it should’ve been added to your venue list when you added the invoice. After your initial venue setup, you should only be adding new items to your venue via an invoice. If you aren’t adding invoices, your consumption data won’t be accurate.

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