Article Contents
Introduction
The WISK mobile app supports scanning invoices to be uploaded while your device is offline.
The invoices remain on your device until it connects to the internet, and are then uploaded to your account.
To learn more, see:
However, in some extreme cases the file size of the invoice images you're trying to upload may exceed the limit and the upload will fail.
This will be clear to you if the message about having invoices to be uploaded doesn't disappear after reconnecting to the internet. In most cases this message should disappear within 30 seconds of reconnecting.
The invoice images will then remain on your device and they will need to be uploaded another way. You can do this by exporting your offline operations in the WISK Mobile App.
Important: Until you export these stuck invoices, you won't be able to upload any other invoices using your device.
Exporting Offline Operations
To export your offline operations:
Tap More > Venue Settings
Tap "Export offline operations"
Note: This is only visible if you see the message about having invoices to upload despite being connected to the internet
Tap "Confirm"
The offline operations export from your device. This may take a few moments depending on how many invoices failed to upload
A message displays when complete. The WISK Support Team receives a message at this time and will work on uploading the invoices into your account
