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Export Offline Operations
Export Offline Operations

How to export your device's offline operations to the WISK Support Team if requested

Nick Neale avatar
Written by Nick Neale
Updated over a month ago

Article Contents

Introduction

The WISK mobile app supports scanning invoices to be uploaded while your device is offline.
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The invoices remain on your device until it connects to the internet, and are then uploaded to your account.

To learn more, see:

However, in some extreme cases the file size of the invoice images you're trying to upload may exceed the limit and the upload will fail.

This will be clear to you if the message about having invoices to be uploaded doesn't disappear after reconnecting to the internet. In most cases this message should disappear within 30 seconds of reconnecting.

A banner displays at the top to show how many offline invoices you have


The invoice images will then remain on your device and they will need to be uploaded another way. You can do this by exporting your offline operations in the WISK Mobile App.

Important: Until you export these stuck invoices, you won't be able to upload any other invoices using your device.

Exporting Offline Operations

To export your offline operations:

  1. Tap More > Venue Settings

    On the "More" tab, an arrow points to "Venue Settings"

  2. Tap "Export offline operations"

    An arrow points to the "Export offline operations" button

    Note: This is only visible if you see the message about having invoices to upload despite being connected to the internet

  3. Tap "Confirm"

  4. The offline operations export from your device. This may take a few moments depending on how many invoices failed to upload

    The message that displays when the offline operations are being exported

  5. A message displays when complete. The WISK Support Team receives a message at this time and will work on uploading the invoices into your account

    The confirmation message that displays at the end
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