Article Contents
Introduction
You can integrate your Kounta by Lightspeed (O-Series) account with WISK in a matter of minutes.
Just log into the WISK Web Portal and follow the steps outlined below.
Once the integration is complete, WISK starts importing sales data into your venue.
Note: If you are using Lightspeed (L-Series), or Lightspeed (K-Series) please see:
Step 1 - Select Kounta by Lightspeed as POS
On the WISK Web Portal, hover your cursor over your username on the bottom left, and click “Venue Settings” on the menu that appears
Click the "Edit" button beside POS Type
Select Kounta by Lightspeed from the list of POS providers
Click "Set up"
Note: This opens Kounta's login page in a new window. If nothing appears, please temporarily disable your browser's pop-up blocker and try again.
Step 2 - Log in to Kounta / Lightspeed O-Series
In the Kounta window that opens, type your Kounta username and password and click "Log in"
On the Authorization screen, click the drop-down menu to select the venue / company that you want to provide WISK sales access to then click "Grant Access".
Note: If the account you logged in with has multiple venues, you'll see them all in the drop-down. Otherwise there will just be the one.
In the browser, you'll see a message about the integration being set up, and then when it is complete. When complete, you're directed back to the WISK Web Portal
Step 3 - Complete Integration
Click "Save" to complete the integration.
After the integration is complete, WISK pulls up to your last 6 months of sales data from Kounta. It may take a few hours for your sales data to appear.
Note: If you receive an error message or sales data does not appear in your venue in a couple of hours, please contact WISK support. You can send an email to [email protected] or reach out in the chat.
Expired Authentication Token
The integration with Lightspeed requires an authentication token that is generated during setup. Some events can cause the token to expire which disables the integration.
If this happens, you'll receive a notification on web.wisk.ai and an email saying the token has expired. To re-integrate, just go through the setup process again to generate a new token.
