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How to Integrate Kounta by Lightspeed (O-Series)

How to pull your sales data from Kounta (Lightspeed O-Series) into WISK

Nick Neale avatar
Written by Nick Neale
Updated over a year ago

Article Contents

Introduction

You can integrate your Kounta by Lightspeed (O-Series) account with WISK in a matter of minutes.

Just log into the WISK Web Portal and follow the steps outlined below.

Once the integration is complete, WISK starts importing sales data into your venue.

Note: If you are using Lightspeed (L-Series), or Lightspeed (K-Series) please see:

Step 1 - Select Kounta by Lightspeed as POS

  1. On the WISK Web Portal, hover your cursor over your username on the bottom left, and click “Venue Settings” on the menu that appears

    An arrow points to the "Venue Settings" menu option.

  2. Click the "Edit" button beside POS Type

    An arrow points to the "Edit" button beside "POS Type".

  3. Select Kounta by Lightspeed from the list of POS providers

  4. Click "Set up"

    An arrow points to the "Set up" button.

    Note: This opens Kounta's login page in a new window. If nothing appears, please temporarily disable your browser's pop-up blocker and try again.

Step 2 - Log in to Kounta / Lightspeed O-Series

  1. In the Kounta window that opens, type your Kounta username and password and click "Log in"

  2. On the Authorization screen, click the drop-down menu to select the venue / company that you want to provide WISK sales access to then click "Grant Access".

    Note: If the account you logged in with has multiple venues, you'll see them all in the drop-down. Otherwise there will just be the one.

  3. In the browser, you'll see a message about the integration being set up, and then when it is complete. When complete, you're directed back to the WISK Web Portal

Step 3 - Complete Integration

Click "Save" to complete the integration.

An arrow points to the "Save" button.

After the integration is complete, WISK pulls up to your last 6 months of sales data from Kounta. It may take a few hours for your sales data to appear.

Note: If you receive an error message or sales data does not appear in your venue in a couple of hours, please contact WISK support. You can send an email to [email protected] or reach out in the chat.

Expired Authentication Token

The integration with Lightspeed requires an authentication token that is generated during setup. Some events can cause the token to expire which disables the integration.
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If this happens, you'll receive a notification on web.wisk.ai and an email saying the token has expired. To re-integrate, just go through the setup process again to generate a new token.

The notification that appears when the authentication token expires
The email that goes out when the token is expired directing users to web.wisk.ai

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