By integrating your Sysco Canada account(s) with WISK, invoices are sent to WISK and automatically uploaded into your account.

These invoices appear in a draft state until they are converted. You can convert them yourself, or if invoice processing is included in your subscription, our team will handle it.

To integrate your venue(s) in WISK with your Sysco Canada account(s), please contact your Sysco Canada representative.

Let your rep know which venues / locations that you wish to connect with WISK. Their team will perform the required setup to push your invoice data to WISK.

Once Sysco Canada has confirmed with you that the integration is complete, please contact WISK Support ([email protected]) with your venue name(s) and Sysco Canada customer number(s).

Our team will then take care of the final steps to import the invoices into their corresponding venues.

You'll receive an email notification when invoices are imported into your venue(s) for the first time.

Imported invoices remain in a draft state until reviewed and approved, giving you full control over your venue's data.

To learn more, please see:

Note: When the integration is complete, the distributor name appears as "Sysco". You can edit the name to add anything after that, but the linked WISK Distributor "Sysco" must remain. If it is unlinked, the integration will disconnect.

When WISK starts receiving the invoice files, draft invoices are created on the "Draft Invoices" page.

When you open a draft invoice, the raw data received from Sysco Canada displays on the left and includes the following information:

Note: If the item doesn't already exist in your venue, it fills in the item properties based on the information received from Sysco. If the item already exists in your venue, and you changed some of the item data it will keep your changes (for example if you changed the item title)

In some cases, invoices sent may have missing or incorrect data (missing case size, price unit of measurement is wrong, etc).
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When we receive an invoice, it's a text file with this data. We parse it to create the invoice in your WISK account.

Note: We don't receive a digital copy of the paper invoice.

If the WISK Team processes your invoices and notices an issue, they'll ask you for more information. These invoices appear on the "Client Review Needed" tab on the Draft invoices page.

If you see an error on a processed invoice, please reach out to [email protected] and we can correct it. All we need is an image of the paper invoice to reference as the source of truth.

In summary, the integration with Sysco imports invoices into your account automatically, but there may be an occasional issue with the vendor's item data. We try to spot issues when our team processes the invoice, and will happily correct any issues brought to our attention.