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Upgrading Your Subscription

If you want to upgrade your subscription to a higher plan, there are two ways to do so:

  1. Click the "Upgrade Now" button or

  2. From the "Subscription" Page

"Upgrade Now" Button

If currently on the Essentials Plan, you'll see an "Upgrade Now" button at the top of the screen on the WISK Web Portal. Click it to view your upgrade options.

An arrow points to the

Subscription Page

Alternatively, you can upgrade your subscription from the "Subscription" Page:

  1. On the WISK Web Portal, hover your cursor over the bottom left where it displays your user name and click “Subscription”

    The

  2. Click the pencil icon beside your current plan name

    An arrow points to the button to change your current plan.

Select Billing Frequency & Plan

  1. On the Upgrade page, it displays your current plan. Select whether you want to be billed monthly or yearly before choosing the new plan. By choosing a yearly plan, you'll save the equivalent of two monthly payments

    The

  2. Click the "Select Plan" button under the plan you want to upgrade to

    An arrow points to the

  3. After selecting the plan, it displays:

    • Your current plan and the selected plan

    • If it's a monthly plan, it displays potential savings by switching to a yearly plan

    • The amount you'll be charged until you cancel or change your subscription

    When ready to upgrade your plan, click the "Confirm subscription" button

    Note: When you click "Confirm subscription", the primary credit card on file is charged the amount indicated under "Total". Any remaining time on the previous subscription is credited towards this charge. Learn more about managing your credit cards here.

    The new plan has been selected and the
  4. The new subscription plan is now active and you have access to its features

Switching from a Monthly to Yearly Subscription

If you want to stay on the same plan, but switch from a monthly to yearly subscription, there are two ways to do this:

  1. Near the end of your monthly billing period, a banner appears on your account giving an option to switch to a yearly subscription. Click the "Upgrade to yearly" button

    The banner that appears with the button to upgrade to a yearly plan.
  2. From the "Subscription" page

Select and Confirm Yearly Plan

If upgrading from the banner, the yearly option should already be selected. If coming from the "Subscription" page, you may need to toggle on "Yearly" and select the plan.

With the yearly plan selected, it displays:

  • Your current plan and the selected plan

  • The amount you're saving by switching to a yearly plan

  • The amount you'll be charged until you cancel or change your subscription

When ready to upgrade your plan, click the "Confirm subscription" button

Note: When you click "Confirm subscription", the primary credit card on file is charged the amount indicated under "Total". Any remaining time on your monthly subscription is credited towards this charge. Learn more about managing your credit cards here.

An arrow points to the annual plan, and the

Your subscription is now on a yearly plan.

Multiple Accounts & Getting Help

If you want to upgrade your subscription and have Food and Beverage accounts for your venue, please contact [email protected] or reach out in our chat and we'll be happy to help.

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