How to Integrate Silverware POS

How to integrate your Silverware POS with WISK

Nick Neale avatar
Written by Nick Neale
Updated over a week ago

Article Contents

Integration Process

To integrate your Silverware POS with WISK:

  1. Contact your Silverware rep and tell them you want to integrate with WISK. Please cc [email protected] on the email

    Note: If you don’t have a Silverware rep, please message [email protected] and we can get you in touch with the appropriate contacts.

  2. Silverware charges a small monthly fee to complete and maintain the integration, which they will go over with you and add to your Silverware account

  3. Once that has been handled, Silverware will send you an email with the credentials required to complete the integration (An API Token and URL)

  4. Forward the credentials to [email protected]

  5. The WISK Support Team enters the credentials, and the integration is complete.

Note: By default, WISK pulls up to the last two years of your sales data for all active items in your Silverware account. It may take a few hours for everything to appear in your account.

As WISK pulls your sales data, it creates POS Items for anything that has been sold in the past two years and is marked as active. If an item hasn’t been sold in that time, it will appear as a POS Item the next time it is sold.

Customizing your Integration

If you would like every item in your Silverware POS to appear under POS Items (regardless of whether it has been sold), you can toggle this option on.

This is useful if you’re creating new menu items that haven’t been sold yet, however it will also pull any historical items that may be in your POS.

As a result, you may need to archive some items that are no longer in use.

Note: If a menu item is disabled in your Silverware account, it won't be pulled into WISK.

To pull all POS Items:

  1. Hover your cursor over your username on the bottom left, and click “Venue Settings” on the menu that appears

    An arrow points to the "Venue Settings" menu option.

  2. Click the “Edit” button beside POS Type

    An arrow points to the "Edit" button beside "POS Type".
  3. Click the “Include all POS Items even if Not Sold” checkbox

    An arrow points to the "Include all POS Items even if not sold" checkbox

  4. Click “Save”

Clear Previous Sales Data

If you have imported your sales data, but realized the settings aren't displaying your POS Items and modifiers the way you want, you can make changes.

You can clear all previous sales data by clicking the “Clear Previous Data” button.

An arrow points to the "Clear previous data' button on the POS Type window

This button:

  1. Deletes all sales data from the venue

  2. Keeps all mapped POS Items

  3. Removes all unmapped POS Items

You can then click the “Save” button with your new settings and it re-imports all of your sales data based on what you’ve selected.

Note: To reduce the amount of required effort, it’s best to customize your sales data after integrating and before POS mapping begins.

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