Article Contents
Introduction
To integrate your Cluster POS with WISK, follow these steps:
Submit an integration request to WISK Support
Cluster will contact you to confirm and charge a one-time integration fee per venue/location
Cluster will share credentials with you and WISK Support to be added to your WISK account to complete the integration
Contact WISK Support
To start the integration process, please message [email protected] or use the in-app chat. Please provide the following information:
The name of the venue(s)
The address of the venue(s)
WISK Support will then contact Cluster to request access to your sales data.
Confirm Integration with Cluster
After WISK Support contacts Cluster, Cluster will reach out to the contact at your venue(s) to confirm the integration request.
There is a one-time fee that Cluster charges for each location.
After the fee is paid, Cluster will send you the integration credentials via email. These are also shared with WISK Support. The credentials include:
Serial #
API Key
WISK Support will enter the credentials in your WISK account to complete the integration.
Add Credentials in WISK
This section goes over how to add the integration with Cluster to your account.
Note: In most cases, WISK Support will do this once they receive the credentials from Cluster.
On the WISK Web Portal, hover your cursor over your username on the bottom left, and click “Venue Settings” on the menu that appears
Scroll down to the "POS Integrations" section and click "Add POS Integration"
In the window that opens, click the “POS Type” drop-down menu, and select Cluster
Enter the API Key and Serial into the corresponding fields
Note: If you have multiple locations you can add them to the same integration by clicking "Add". This gives you the option to enter more API Keys and Serial #s
If you use modifiers, click the "Include modifiers" checkbox. By default, this appends modifiers from every sale to create a unique POS Item that you can map. You can also choose to import modifiers as separate POS Items. To learn more, see: Modifiers
Click "Save". This starts the integration process
Note: When the integration is complete, WISK will import your last 6 months of sales data. It may take a few hours for your sales data to appear. If it does not, please contact [email protected].
Modifiers
Include Modifiers
If your menu items have modifiers / options when punching them in your POS, if you toggle on "Include modifiers' they are appended to the POS Item when imported into WISK.
This includes both modifiers with an up-charge, and modifiers that are included as part of the base price of the item.
This creates more POS Items that need to be mapped, but allows you to accurately track what is being used when the item is sold.
For example, lets say you sell an item called "Can of Pop" and there are options / modifiers to select the flavor.
With "Include modifiers" toggled off, you'll only see the base POS Item:
Since there is just the one POS Item, you can't accurately map the sale of this item to a specific flavor.
With "Include modifiers" toggled on, you'll see a separate POS Item for each option that can be mapped:
Import Modifiers as Separate POS Items
If "Import Modifiers as Separate POS Items" is toggled on, modifiers appear as separate POS items, instead of appending them to the menu items they appear in.
This reduces the amount of mapping if a modifier is used in multiple POS Items. You only need to map the modifier once instead of every combination it can appear in when attached to a POS Item.
For example, if you sell both Tito's Vodka and Tanqueray and you use modifiers for the mix they're sold with, it will appear differently depending on whether this option is toggled on or not.
Toggled On / Checked - there is a separate POS Item for each modifier (Cranberry Juice, Orange Juice etc). It only needs to be mapped once.
Toggled Off / Unchecked - each modifier is appended to the base item and you must map every combination. This can create a lot of POS Items depending on how many items the modifiers appears in
