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How to Integrate Cluster POS

How to integrate your Cluster POS with WISK

Nick Neale avatar
Written by Nick Neale
Updated over a month ago

Article Contents

Introduction

To integrate your Cluster POS with WISK, follow these steps:

  1. Submit an integration request to WISK Support

  2. Cluster will contact you to confirm and charge a one-time integration fee per venue/location

  3. Cluster will share credentials with you and WISK Support to be added to your WISK account to complete the integration

Contact WISK Support

To start the integration process, please message [email protected] or use the in-app chat. Please provide the following information:

  • The name of the venue(s)

  • The address of the venue(s)

WISK Support will then contact Cluster to request access to your sales data.

Confirm Integration with Cluster

After WISK Support contacts Cluster, Cluster will reach out to the contact at your venue(s) to confirm the integration request.
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There is a one-time fee that Cluster charges for each location.

After the fee is paid, Cluster will send you the integration credentials via email. These are also shared with WISK Support. The credentials include:

  • Serial #

  • API Key

WISK Support will enter the credentials in your WISK account to complete the integration.

Add Credentials in WISK

This section goes over how to add the integration with Cluster to your account.
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​Note: In most cases, WISK Support will do this once they receive the credentials from Cluster.

  1. On the WISK Web Portal, hover your cursor over your username on the bottom left, and click “Venue Settings” on the menu that appears

    The "Venue Settings" button is highlighted

  2. Scroll down to the "POS Integrations" section and click "Add POS Integration"

    An arrow points to the "Add POS Integration" button

  3. In the window that opens, click the “POS Type” drop-down menu, and select Cluster

  4. Enter the API Key and Serial into the corresponding fields

    Note: If you have multiple locations you can add them to the same integration by clicking "Add". This gives you the option to enter more API Keys and Serial #s

  5. If you use modifiers, click the "Include modifiers" checkbox. This appends modifiers from every sale to create a unique POS Item that you can map. To learn more, see: Modifiers

  6. Click "Save". This starts the integration process

    An arrow points to the "Save" button

Note: When the integration is complete, WISK will import your last 6 months of sales data. It may take a few hours for your sales data to appear. If it does not, please contact [email protected].

Modifiers

If your menu items have modifiers / options when punching them in your POS, if you toggle on "Include modifiers' they are appended to the POS Item when imported into WISK.


This creates more POS Items that need to be mapped, but allows you to accurately track what is being used when the item is sold.

For example, lets say you sell an item called "Can of Pop" and there are options / modifiers to select the flavor.

With "Include modifiers" toggled off, you'll only see the base POS Item:

Since there is just the one POS Item, you can't accurately map the sale of this item to a specific flavor.


With "Include modifiers" toggled on, you'll see a separate POS Item for each option that can be mapped:

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