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Due to employee turnover, it’s a good practice to review your list of users periodically.

If a user is no longer with your venue(s), remove them so they no longer have access.

Note: Do not remove users with an email address of These accounts are there to help set up and maintain your account.

Removing a User from a Venue

You can only manage/ remove users from a venue on the WISK Web Portal. The mobile app doesn't have this function at this time.

  1. On the WISK Web Portal, hover over your username on the bottom left and click "Team"


    Note: You'll only see this option if you're an Admin for the venue

  2. Place your cursor over the user you wish to remove, and a blue arrow button will appear. Click the button, then click “Remove”

    The blue arrow button is highlighted and an arrow points to the

    Note: If you want to remove multiple users from the same venue at the same time, you can click the checkbox beside a user's name to multi-select

  3. Click “OK” in the confirmation window

    An arrow points to the

  4. The user is removed, and no longer has access to the venue

    The user has been removed from the venue and no longer appears.

Removing a User from Multiple Venues

If a user belongs to multiple venues, you can remove them from more than one at a time.

  1. Click the "Users > Venues" tab.


  2. This shows you each user across all your venues. You can expand the user to see which venues they belong to. Click the checkbox beside the user name to select all venues, or select the specific venues.

    An arrow points to the checkbox beside the user name.
  3. In the window that appears on the right, click the "Remove" button

    An arrow points to the

  4. Click “OK” in the confirmation window

    An arrow points to the
  5. The user is removed from the selected venues

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