Article Overview


While adding all of your invoices is essential to using WISK, tracking your returns is just as important.

If you don’t track stock you have returned to a distributor, your consumption will appear greater than it actually is the next time you take an inventory count.

Note: You can also use returns to transfer stock between venues. To learn more, please see:

You can add returns in both the WISK Web Portal and the mobile app.

WISK Web Portal

  1. Click “Orders”

  2. Click “Invoices / Returns”

3. Click Actions > Return


Select Distributor, Area, and Time

1. Click the drop-down arrows to select the Distributor you are returning the items to, and the area they are being removed from.

The new return window. There is a drop-down to select the distributor you're returning the items to and the area they are coming from.

Note: If you are returning items from more than one area, just put it under the most applicable one.

2. Click Save

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3. A window opens where you can start adding items to the return. Before you begin, make sure the date and time of the return is correct. By default, it populates with the current date and time. Click into the “Date” field if you need to make any changes.

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Note: If the return isn’t dated properly, it may impact your consumption for the wrong inventory period.

Adding Items to Return

1. Click into the “Add Item” field and start typing the name of an item.


2. Click the match to select the item.

3. Select the measurement type of the item. This can be units, cases, or a manual measurement (helpful for entering partial units).

An item has been selected, and the

Note: If you select manual, you'll be able to select specific units of measurements depending on whether it is a volume or weight-based item

4. Enter the quantity of the item to return, based on the measurement type you've selected

5. Click “Add”. The item is added to the return.

2 units have been entered, and an arrow points to the

6. Continue to add items to the return as necessary. The return saves each time you add an item. Just close the window when you are finished, and the items are removed from your stock count.

The item has been added to the return.

You can see the items that have been removed by going to the “Items” page. You’ll see the stock count has changed, and if you hover over the “i” icon, you’ll see the return.

The stock for the item now shows as 3 to reflect the return of 2 items.

Mobile App

1. From the Home screen, tap “Orders”

2. Tap "Add Returns”

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Adding Return Details

  1. Select the area you are returning stock from

  2. Change the date and time to when the stock was removed from your inventory (the current date and time will show by default).

  3. Select the Distributor you are returning stock to

    The required fields are filled out and highlighted for emphasis.

4. Tap “Continue” after entering all the details

5. You can then take a photo of any paper proof of the return, and tap Next or Skip

The camera opens in the app and you can take photos of any record of the return.

Adding Items and Submitting the Return

Full Units

Tap the + button beside an item to indicate the number of units you are returning, then swipe it to the right to add it to the return.

Cases or Partial Units

If you need to add cases or partial units, you can tap the item to see more options.

Note: It's uncommon to return partial items to suppliers, but you may use this if you are transferring partial units between venues. When entering the value for partial units, you can use the Visual or Scale mode.

Submitting the Return

1. After you have added your items, tap “Proceed to current scans”

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2. On the summary screen, you’ll see all the items you have added to the return. You can still adjust the amounts before submitting.

3. When ready, tap “Submit return”

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4. Tap Confirm

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