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My Bluetooth Scale says the bottle/item is empty
My Bluetooth Scale says the bottle/item is empty

How to troubleshoot if you place a partial item on the scale and is displays as empty

Nick Neale avatar
Written by Nick Neale
Updated over 2 years ago

Article Contents

Introduction

If you place an item on the Bluetooth scale and there is something inside, but the WISK app says it is empty, there are a few reasons why this may be the case:

  1. The density of the liquid

  2. Wrong item weight

  3. Weighing a different item than what was scanned

  4. Scale may not be on flat and level surface

Liquid Density

If the item doesn't have an empty weight on file, WISK uses the full weight of the item and the density rating of the item's category to calculate how much liquid remains.

For some types of alcohol (mainly liqueurs), this density rating can vary.

Note: You can view densities on the Families & Categories page of the WISK Web Portal.

To get a more accurate measurement, you can add an empty weight to the item information.

With a full and empty weight on file, the density rating for the category is ignored.

If you have scanned an item that is almost empty, you can pour the contents out into another container, and record the empty weight of the item to get a more accurate measurement.

How to add an empty weight after scanning an item:

  1. Tap "Empty Weights" under the item

    An arrow points to "Empty weights" under the item image.

  2. Tap "Add weight"

    An arrow points to the "Add weight" button.

  3. Select the unit of measurement and enter the empty weight of the item. Tap "Done"

    The weight of the empty item has been entered and the "Done" button is highlighted for emphasis.

  4. The empty weight is added. Tap the back arrow to return to the item

    An arrow points to the back button.

  5. The empty weight displays under the item and you can re-weigh the partial item

    The empty weight now displays under the item image.

Wrong Item Weight

It’s possible the full weight of the item on file may be inaccurate. Item weights can change over time due to redesigns in packaging.

If you have a full bottle of the item on hand, place it on the scale and compare it to the full weight on file. If there is a large variance, you can delete the inaccurate weight.

Note: It's possible to have more than one full weight on file. In that case, it uses an average of the full weights to calculate how much remains.

To add a new full bottle weight after scanning a bottle:

  1. Tap the full weight that displays beneath the item

    An arrow points to the Full weight under the item image.

  2. Swipe the incorrect full weight to the left and tap "Delete"

    An arrow gestures to swipe left on the "Full weights" screen and then an arrow points to the "Delete" button.

  3. Tap Add Weight

    An arrow points to the "Add weight" button.

  4. Enter the full item weight in grams / kg / lbs / or Oz and tap "Done"

    The weight has been entered in grams and the "Done" button is highlighted for emphasis.

  5. The full weight is added. Tap the back arrow to return to the item

    An arrow points to the back button.

  6. The new full weight displays under the item and you can reweigh the partial item

    The new empty weight displays under the item.

Weighing the Wrong Item

Pay close attention to the volume of the item displaying in the app. For example, if you have called up a 1.75L bottle of Jameson, and you have placed a 750ml bottle on the scale, you won't get an accurate measurement.

This is most likely to occur when using the "List View" while taking inventory because you aren't scanning the item's barcode. 

Always check the volume of the item that displays when entering your counts.

Scale Use

Whenever you're using the scale, make sure you're using these best practices:

  • the scale is on a flat and level surface

  • zero the scale (press the tare button if it displays anything other than 0g if nothing is on the scale)

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