IMPORTANT: If you have a large venue, you can split up the work of the onboarding process by adding additional users to your account. You should have a unique user account for each device that will be used for onboarding and inventory taking. The app will prompt you to invite users at the start on onboarding, and you can add them later in the WISK Web Portal.

The purpose of Venue Onboarding is to add all the unique bottles from your venue to build your local database of product and familiarize yourself with the WISK Mobile App. When you perform your first inventory, all of your bottles will be in the system so you can focus on counting, instead of adding products.

To begin Venue Onboarding:

  1. Open the WISK App
  2. Scan the barcode of each unique bottle in your venue

When you scan a barcode, there are 2 possible outcomes:

  1. The bottle is recognized and added to your venue bottles
  2. The bottle is not recognized and the camera opens. Take a picture of the front and back label of the bottle and tap Done.

Bottle has no Barcode

If the bottle has no barcode, tap the "No Barcode" button on the bottom left of the screen and take a picture of the front and back labels. Please make sure the product name and volume are visible and clear.

Adding Beer Kegs / Batched Drinks

If you have beer kegs, or large batched drinks in your venue, you an add them by tapping the "Add Keg" button on the bottom right of the screen. Just enter the name and volume, and you can take a picture. You can also add them via the app or the web portal after onboarding is completed.
Click here to learn how to add your kegs.

Reviewing & Submitting

At any time you can review your progress by tapping the button on the top right of the screen. Here you will see a list of all of the bottles in the order they were added. This is helpful to make sure you have not missed anything in your venue.

When you have finished adding all of your bottles, tap “Review and Submit bottles”. You have one last opportunity to make sure you have added anything, then tap "Submit" to upload your bottles. We recommend doing this in an area with a Wi-Fi connection and not over your cellular network as this process can use a large amount of data.

You will then assign the name and volume for each bottle you were required to take a picture before starting your inventory. If there is a high volume of bottles to process, the WISK team can do it on your behalf (This normally takes up to one business day).

Troubleshooting

If you are having trouble scanning a barcode, there are a number of reasons this can happen:

  1. Low-light conditions - If working in a dark area, you can turn on the flashlight of your device by tapping the "Flash" button in the bottom left corner.
  2. Camera out of focus - Tap the screen to focus the camera to get a clear view of the barcode
  3. Barcode is covered / marked/ damage - If you can read the digits in the barcode, tap “Type the Barcode” and enter it manually. Otherwise, treat it as though it has no barcode and tap the "No barcode" button.

Best Practices

Order of Scanning - When scanning your product, it is easiest to do it in a systematic order. Whether that is top to bottom, left to right, whatever makes the most sense for your venue. This is a good habit to build for when you perform inventories.

Scanning a Bottle Twice - If you have already scanned a bottle, it will say it has already been added to your venue database. If you’re not sure you have scanned a bottle, it is always best to scan it to make sure you have not missed anything.

Wi-Fi / Network Connection - If you will be scanning in an area without internet access, make sure that you log in to your account beforehand. You will also need internet access when it is time to submit everything that you have scanned.

Battery Life - Scanning bottles uses the camera in your iOS device and can drain the battery when used for extended periods of time. If you have a lot of product, consider getting an external battery pack to keep your device charged. In the event that your device battery dies, all of your progress is saved locally on the device.

Did this answer your question?